There is a section devoted specifically to buying from such as ebay, but for now there are some points to bear in mind when buying second-hand. Firstly, remember that the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a business’ i.e a second-hand car dealer. You do not have any legal recourse as regards quality where you are buying through an individual who is selling an item as a one-off private sale (although they must have legal title and it must be as described in the advert).

Secondly, when buying second hand, there is a general recognition in law that the reduced price you pay reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down completely. You pay less because it is recognised you will have to pay the repair costs yourself rather than relying on the manufacturer’s warranty.

But what if you buy something which breaks down shortly afterwards leaving you with a massive repair bill. Could you argue that the seller was aware of this fault but said nothing? This may be difficult to prove. Or is it the case that it is something a pre-sale examination by you should have revealed? Not if the fault only because apparent after some weeks of use. Depending on the problems encountered (safety implications for example, if it is a car), the length of time you’ve had it, the price you paid and your expectations of the future usage, you may have a good chance of rejecting the item and claiming a full refund.

More Common Complaints • • •. Hello – I recently bought a car from a second-hand car dealer. I test drove it in the local streets and it was fine. However, as I drove it home on the motorway, the gearbox squeaked (in 5th gear). I have been to a garage (a clutch and gearbox specialist who specializes in the make of my car) who has told me that the gearbox is faulty.

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I know that the car was driven in 5th gear by the dealer, because he has two sites – one in Bolton, and one in Bryn, and the car went to Bolton and back to Bryn for it’s MOT test. So they should have noticed the fault and told me. When I reported the fault to the dealer, he told me that I had bought the car “without warranty.” I’m unsure as to what my rights are in this instance. Am I entitled to charge him for the repairs? Many thanks in advance. • Keith jones 25 February, 8:24 am.

Rachel, traders frequently make reference to a warranty to get round their obligations under Sale of Goods. Although the law makes provision for the risk you take when buying second hand, the item should still function as described and be of good quality (of course the age and price of the car will be taken into account).

The dealer is liable for repair of the car if it is unroadworthy, but you must give him the opportunity to do it himself before taking it to a third party and billing him. If you end up doing this and he refuses you can recoup your costs through teh small claims court, but you must show that you gave him ample opportunity. • Greg 6 February, 12:19 pm.

Dear Greg, As Catriona says, you will have no rights IF the seller is a private individual, when the principle of ‘caveat emptor’ (or buyer beware) applies, but you do not make it absolutely clear whether or not this is the case. If it has been sold on by a regular eBay trader who behaves like a business, then you DO have the right to have purchase arrive in a reasonable state for the price paid, for it to do what it is supposed to do, and be ‘as described’. If they have it sent by some method which does not adequately protect it (IF they are a trader) then they have a responsibility to give you a refund and have to pay for it themselves. If they are a trader, then you automatically can return goods for no reason at all but in that case, you would have to pay return postage. If, however, this IS a private sale, then basically you have very few rights at all with an internet purchase.

Liz Liz • 12 February, 4:09 pm. Hi I recently bought a second hand Nintendo DS privately, which was described as: FULL WORKING ORDER, GREAT CONDITION, NEVER USED (I have saved a copy of the advert). When I went to pick the item up during a lunchtime, so we met in a public place. I thought that the unit looked a bit odd and it did not swich on but the seller said she had lost the charger and assured me it worked fine. I bought a charger and have found that the unit does not work at all!

I have tried to contact the seller, but she is not returning my calls or emails. I am guessing that there is not very much I can do apart from reporting this to the Police and letting the relevant website know. Do you have any other suggestions (apart from not being so stupid next time!)?

• Natalie 13 June, 9:14 am. Laura, You have my sympathies, I was in the same position, also with a Nintendo DS, although I paid with Paypal, so I’m now persuing them for a full refund. The problem with private sales is that you have no right to good quality – although you do have the right to expect the item as described. If you have the sellers full contact details, you might want to think about making a small claim. Otherwise in future, always insist on paying via Paypal because you will be protected if things do not go acccording to plan.

• K 18 May, 7:42 pm. That’s not strictly true, K. I have an e-Commerce site which accepts PayPal and can tell you for certain that they apply the same rules to that site as they do eBay, in fact I’ve found they apply it to quite a lot of e-Commerce sites. They don’t do anything about Royal Mail mind you, which is quite frustrating considering the amount of items they “lose” and you only have 48 hours to cancel a postage label with them, but with regard to items bought from sites other than eBay, I can assure you the same 45 day protection applies. • shirley 19 February, 8:20 pm. I bought a car for £5,000 from a used car dealer.

After six months a serious, longstanding fault was noticed by a mechanic which cost £900 to fix. After spending the money the headgasket blew, yet the car is low mileage and is only 4 years old. As soon as the first fault was noticed I contacted the dealer and the warranty company. It turned out the warranty was never validated so was void.

The dealer is unwilling to deal with me, yet the car is clearly not fit for purpose. If it was a truly older car then I would accept the risk but a £5,000 newish vehicle should surely perform better. To date I have spent £1,500 on repairs with another £1,500 to come. Surely I am entitled to some compensation? • 13 March, 1:13 pm. Adam, I agree – taking into account the price paid the length of time you have had it.

Warranties are now legally binding, so you could claim misrepresentation having bought something you thought had the protection of a warranty but did not. If you can get reports from the mechanic saying what was wrong and how much it cost to fix your best course of action is probably the small claims court, where you may be able to get some or all of this money back. Have you seen this? And this: • Alan Herrera 21 March, 1:18 pm. I recently bought a car from a second had dealer over EBAY. I got a good price and the car seemed fine, but after a week and a half the head gasket blew and will require a repair of at least £1000.

I called the dealer and they claimed that they are not obligated to repair is it was marked as a “Trade Sale”/Auction sale. They offered to help me sell the car as/is to get some of my money back, but refused to repair the car or take it back.

What are my rights in this instance? Is the dealer obligated to repair? • 24 March, 10:26 pm.

My daughter bought a 4 year old MGZR from a local well established dealer, for £5000 of which £4000 was on finance arranged by the dealer. 5 weeks afterwards it needed a new clutch and the cylinder head gasket had blown.

The garage repaired the car, but wanted £70 from us towards the cost of the repair, for “diagnosis” which they say was not covered by the warranty. Only a week later the car ran out of water/coolant and is needing filling up every couple of days.

It is booked in back at the garage for repair again, but what are our rights if we demand a full refund? And if they arwe reluctant to stand the cost of repair? • 6 April, 5:53 pm. Ellena, Sale of Goods doesn’t distinguish between brand new and second hand as far as quality is concerned. However, if you put it to the test, account will be taken of price paid, age and expected lifetime of the product. Your daughter paid a considerable amount of money and the problems have happened shortly afterwards, therefore it would have been reasonable to expect a repair at the dealer’s expense, who should not have charged you £70.

Those are your rights under Sale of Goods – nothing to do with the warranty. I’m not sure you would have a reasonable basis on which to reject the car completely, but this time I would not part with any cash for the repair and would expect a substitute car to be provided while it is being fixed. See: for more on this. • Chrissyboy68 7 April, 11:32 am. My girlfriend and I have a off the road vehicle on our drive which someone has recently asked if he can buy.

We never advertised the fact it was for sale but it has been sat there for some months now. The car has no tax, mot and multiple problems (brakes faulty, brakes seized, underside rusty etc). I have explained this to the chap in question and his response was his dad owns a garage and is looking to fix it up and sell it on. The guy is adament that he wants this car and keeps calling round to see if he can still have it.

Can this come back and bite us on the ass if we sell it, even after we have explained all the faults with it? Any advice would be great. • Liz 14 August, 3:54 am. Hi You should be absolutely fine, even if you didn’t list all the faults (although you should definitely be covered if you write down what you know to be true then add on the end that you cannot guarantee that it may very possibly be falling to pieces in other ways, make two copies, and then get your buyer to sign one that you keep and sign one for him to keep.) It’s all ‘belt and braces’ really as purchasers don’t have a great deal of rights in a private purchase anyway, but your arse would definitely be covered this way, and in no way being open to being bitten! Liz • 10 April, 10:26 pm. Hi there my brother who is disabled and has special needs went and bought a laptop from a store called CEX who buy and sell a varity of goods.

The store had sold him a laptop which to me seems over priced and the laptop had frozen twice. Within 24 hours i took the laptop back and demanded a refund, instead i was given a store voucher for the same ammount and told due to company policy they cannot give me a cash refund as the laptop seems to in a fully working condition. I asked the “acting manager” for a copy of the store policy which he supplied and asked him what are my statutory rights as it says on your policy that my statutory rights are not affected? He froze,”errr”. He then typed into google and was saying to me “well it basically means” i replied to him “i dont want to know what it basically means, can i have a copy” he gave me a copy of the front page of the website and replied to me “the stastutory rights dont apply to us the same as every other store as we are not selling and new goods and the management reserves. I spent an hour in the store and got fed up so i took their names and the poxy store voucher the gave me and walked out. The laptop froze twice and is over priced, do i have the right to a cash refund even though they have taken the laptop back and give me the voucher?

I need as much advise as possible. THANK YOU EVERYONE! • Martin Ryan 14 March, 5:09 pm. Hi I recently bought a car from a local dealer.

It is a vauxhall corsa 1.4 sri, 9 years old 76000 miles, and i paid 2500 for it. The dealer gave me 28 days’ warranty. I have had the car for six weeks and I believe the cylinder head gasket has blown (oil contaminated with water, loss of water). I have only noticed this today when i went to check the oil level. Do you think I have any case against the dealer? I do not wish to reject the vehicle, I would be happy with a satisfactory repair. • 15 March, 1:45 am.

I recently purchased a 200 Chevy Impala for 4900 CASH. The dealer was very kindhearted and not like a normal down your throat dealer would be expected to act. The radiator needed replaced before I took it home so he had that done and I came to pick the car up the next day. When I got home, a few days later the blinker would make a weird noise and than not work at all, sometimes it would and than shut off in the middle of thisI have a NB baby and this is dangerous! I recently took my car to a part store and found out its the multifunction switch which cost 510.00 to replace without labor costs!

I bought this as is warranty.so do I have any rights? • Robert Walker 25 March, 11:14 am. Hi We bought a 3.5 year old freelander from a 2nd hand dealer, he sold the car to us on behalf of his father, but it was sold through the garage with an invoice from the garage. We part exchanged our old vehicle, but the purchase price was £9,000. Less than 3 months later the main diesel fuel pump broke rendering the vehicle unstartable and we put the car into a local reputable 4×4 specialist who fixed it, the bill was £870, of which only 300 was covered by the 3 month warranty supplied by the garage.

At the time we just needed to get the car working (2 small kids etc) and we sadly stumped up the cash right after xmas. I’ve recently been ‘advised’ that the sale of goods act may have helped us and that we should have been able to take the car back as ‘not fit for purpose’. 1) Is that true that at the time we were covered by the act? 2) Is is too late to do anything to recover the money? Thanks Rob • Jamie Sargent 25 March, 10:02 pm. I need some advice.

I have bought a used car in November 2009 from a garage based in Stafford. Upon the sale of the car it cost £3900.00 on finance for 2 years and i also bought a AA warranty with this vehicle. The car has been off road numerous times for warranty work since then however when it last went to the garage it had a health inspection. The garage found that there were major faults on the car, some being MOT failures which they claim would have been clearly obvious when the car was MOT when i collected it.

The vehicle has cost £411.00 to put right and back on the road. I contacted the garage where the car was purchased from and his response was don’t take it to the AA they will charge you the earth and followed by him accepting no responsibility for the car.

HE stated that he did not service or MOT the car and provided a forwarding address of that garage however i have had no dealings with that gargae and advised him i was trying to recover the costs. He has since denied all acceptance and i have been left with a £411 bill as well as a car off the road with no courtesy car whilst it was. I have initially gone through trading standards letter advice and sent two with a negative response to both. Where do i go next? • Michael Thomas 7 April, 2:20 pm.

In December I sold a car on eBay. In February the buyer contacted me to say that the car was not needed by him anymore (no faults or complaints, just not big enough for him). He readvertised it on eBay and was contacted by a bidder to say that the he had checked the milage and it was wrong.

The buyer now wants me to refund his money. What is my position? I have checked with Mercedes and it would appear that the milage is wrong, but it certainly wasn’t known to be wrong at the time we made the sale. I am not a trader and the car is a private sale. I bought the car from a private seller two years earlier. Do I have recourse to the seller? Does the new buyer have recourse to me?

• Nick 22 April, 11:54 am. I bought a 2nd hand car from Perrys & after a few months found it had an intermittent fault (sort of like as if the immobilser had kicked in & wont let me start it). Perrys say take it to ford dealer as its still under their waranty. I do this,they can’t find it & return my car. After a few weeks it happens again, and the above was repeated. Now after several attempts they say they found a broken wire & repaired it, and now want £400+ for their time???Surely this is on them. Please Advise • sandrine 28 April, 11:08 am.

I just bought a scooter on ebay (1st mistake), I paid cash on collection (2sd mistake). Torrent George Harrison Greatest Hits. The scooter was sold as very good condition, fully working, great machine. The seller stated that he just did a service before selling it. But on the seconday the scooter did not work properly.

The seller blame me straight away and said i was missing round with it. After few emails he told me to bring it to garrage and they will confirmed there is nothing wrong. The garage did 2 houres of work, oils used was the wrong one (the seller did write that he filled up the oil before delivery but refusing responsability bout the type of oil which can be seen on all the spark plugs i had to change, the pump was not working properly, so the scooter was only starting once in a while. Seing the state of the break, the services was not done obviously. What are my right and chance to get the cost back? • richard 6 May, 1:24 pm.

A quick overview of my situation: I bought a car which was 6 months old (BMW Z4 M Coupe) for £33k. There was 28 months left on manufacturer’s warranty. Within 6 months had a oxygen sensor default which was repaired under warranty.

The problem recurred 8 times in 2 years and the car has spent 210+ days at BMW HQ whilst they ‘fixed’ the problem (I have all this logged by BMW Dealership). The same problem came back this week after BMW HQ promised that the fault had been located and would not come back. They even extended the full manufacture warranty by 12 months. Now it has been taken away for a 9th time, it is clear to me that it is not fit for purpose and I would like a full refund.

What are my entitlements.? I have 21k outstanding on finance and the dealership I bought the car from went bust in 2009. Best regards, Richard • Suzy 16 May, 10:18 am. I purchased a car from a dealer the following day i experienced problems with the gearbox, i contacted the seller who said it maybe just something simple, after having it inspected it cost £1500 to repair, it was a major problem, i have contacted the dealer and asked him to contribute to the cost he replied with “it says on receipt trade sale and no warrenty given”. Prior to this i contacted Trading Standards to see where i stand, they agreed and said i could not make a claim as he has stated on the receipt, I am not a trade person,but because the person who picked up the car on my behalf was, i have no rights, is this true?

I purchased the car and all documentation including the receipt is in my name. Living in hope, Jan 🙁 • Mark 31 May, 10:04 pm.

Hi, I purchased an 03 plate kia Carens, (85k miles) £2000 in March 2009, when test driving it, i found that the gearbox was playing up, it wouldn`t go into 1st gear. I drove it back to the dealer and he assured me that it would be properly fixed among other things!!! Only yesterday, 30th may 2010, i took my family away for the day, 55 miles away from home and the gearbox has went, stuck in the middle of nowhere, £140 recovery callout, i was told that it is stuck in a forward gear and will have to be fixed, maybe a replacement chain in the gearbox. This could cost £1000 Do i have any rights as this should not have happened if the fault was properly fixed? Mark • angella 16 July, 2:06 pm. I bought a refurbished netbook from comet and as soon as i put it on, it shuts itself down saying there is a system error.

I immediately returned it to the shop and they said because it was refurbished they can neither replace nor refund me as i have to speak directly to the manufacturer as there is a year warranty on it. I did and they agreed to pick it up from my address on two occassions which they failed. I had to cancell my work on this two days and now i am fed up and want a refund.

What are my rights? • Jos 19 July, 9:41 pm.

Hi, I recently bought a car. It is my first car and I am not British, so I do not know that much about the V5C document. As the seller wrote in his advertisement that the car “1 owner from new” I assume that I am the second owner. However, I see that the car has had another owner What should I dobesides going back to the dealer and tell him the story. What are my rights in this case? Should I have checked/known this before? Or is it the fact that the dealer should have known it was not a car with 1 owner.

Which means he deliberately sold it as being a “1 owner from new” car while it was not. • James 25 August, 11:41 pm. Hi, i recently bought a second hand car, during the test drive i noticed a juddering coming throught the steering wheel at 70mph. I was assured by the salesman it would be repaired before i picked up the car.

The car was ready to pick up and the fault supposedly fixed according to the salesman. I picked up the car and was stuck in traffic so couldnt get upto 70mph until the last few miles of a 40 mile home journey.the problem was still there. I took the car to an independant kwikfit dealer and they diagnosed a buckled wheel and possibly two damaged front tyres, the guy showed me them. I informed the dealer of the problem still being there and that id had it checked and they had found a buckled wheel and damaged tyres. The car was back in for 4 days and again the salesman test drove it himself and assured me it was all fixed ad they had replaced a buckled wheel, like night and day were his words and its 100% sorted. It was dropped off at my work. I drove it after my work and no surprise, problem still there.

So i contacted the garage and gave them an email and a recorded delivery letter stating that i would give them a third chance and 14 days to repair the car or i would be asking for a refund of my finance,I copied this to their head office and my finance company. The garage picked up the car again on tuesday and have now told me they cannot fix the problem and are sending the car to a wheel and performance car specialist.!

Its just a focus st, not a ferrari! And they are a ford main dealer.

Under the supply of goods, implied goods act 1979 would i be entitled for a refund and be entitled to return the car if they cannot fix the problem completely within the 14 days that i have given them. Any advise would be most welcome. Kind regards James • Jackie Crisp 31 August, 11:44 am. I just bought a car, 57 reg, £9K, seemed ok on the less than 1 mile test drive, but after driving 60 miles home the gearbox is a little jerky.

I asked the main dealer, without looking, over the phone, they said it needs a part that comes to about £2.5K, I asked an independent specialist, he said forget it, that never works, you need a new gearbox ~ £5K. I assume I can I just tell the dealer I want a refund, however it is a nice car, and it took ages to find what I wanted, if they agree to repair it and it comes back will I have lost some of my rights? Chris • colin 27 September, 12:15 pm. I recently bought a second hand car from a Garage and it has a faulty accelerator, he has had me in different Garages every weekend (for 4 weeks) and yet the problem still isn’t fixed!

I was sold the car stating it had two keys, and he has only given me one, i asked for the other one on numerous occasions and he stated that the previous owner still has it and he will try and get it. The window was faulty in which he repaired, but has damaged the inside of my car. He tried to fix the accelerator with his mechanic and when i stated that it did not have an accelerator cable he then said i don’t know what we were playing around with then!! The car also makes a strange squeaking noise when you put it into 2nd gear, and the exhaust snapped after 7 days of having it.

I understand that an exhaust is not covered, but to me they would have known that it was seriously eroded at point of sale! I have only had the car for 1 month and i am constantly in a garage for people to look at it but not actually fix it, i have never been compensated for all of the travelling or offered a courtesy car and quite frankly i have had enough! I paid £8000 for this car and feel i was robbed!! As it is part on HPI i understand i will need to contact the finance company, but what rights do i have where they are concerned?? • Leanne Harling 22 October, 7:05 pm.

I bought a car from a registered dealer with 1 months warrenty, before getting the car they but it through a MOT. With in the first month the engine management light came on twice first time i took it back to the garage they simply turned it off – the second time they changed a sensor, after that but still with in the month the exaust fell off and the wheel baring went they replaced both. 3 months down the line after the car misfiring and being really unfit to drive i tuck it to a friends garage, he had a look and advised the car was really unfit to be on the road, the front end was in a really bad state. He is in the process of fixing it and already the bill is around £900. What rights have i got?? Can i get the dealer to cover these costs? Thanks Leanne • Debs 23 November, 1:19 am.

I bought a second hand car two weeks ago and it is already unroadworthy as the radiator is broken so it can’t be driven anywhere as the water just keeps coming out of it. The car does have a warrenty and I have rang the garage but they have not been helpful. I was told I had to speak to the boss who actually sold me the car but whenever I ring up he isn’t there and he doesn’t return my calls. The person that I did speak to at the garage wouldn’t confirm if the radiator came under the warranty he just said to bring it back and they would look at it and if they had to charge me they would do it a good price! As the car is unroadworthy I am unable to drive it back there and they do not have a tow truck so have advised me to get my breakdown service to get the car back to them.

As the purchase is withing 28 days am I entitled to take the car back to them and get a full refund? Thanks, Debs • Ali 28 November, 1:24 am. I brought a 2004 1.3 CDTI Corsa from a dealer on 17th of November for £2000 80’000 miles, I asked for a test drive but the car was boxed in by about 5 cars so the guy said I’m busy I will get it out in a bit, he was talking on his mobile and wandering about the showroom, he then tried to start the car and it did not, he plugged in a starter pack to the batter and started it. Couple of minutes later he said please go into my office and complete the purchase with my secretary while I bring the car out, which I did, after leaving with the car I realised the engine light was on, I was on the motorway so I couldn’t turn back. I called him a few hours later and told him there is a problem with the car and I wish to return it, the problem had not been disclosed, he refused and said “you saw the engine light before you brought it”, which I did not, because he started the car, not me.

He also said it was brought AS-IS, I was under the impression that dealers cannot sell cars on AS-IS basis, that is only for private sellers. I have also realised that on the advertisement he stated the following; -“Tax till end of Nov.” tax has finished in September.

-“Remote Central Locking”. It was not provided -“One Previous owner”. HPI check shows two owners He made me sign a paper, which said something about “No warranty”, I’m not sure if it said anything about AS-IS, I can’t remember now. If there was anything about AS-IS how could this affect my case agains’t this dealer.

Thanks Ali • Ali 28 November, 1:28 am. Recently i purchased an item from a well known charity that has left me confused. Angry too Generally if some thing is faulty or missing components, its not an issue if its stated on packaging, the item i brought was contaminated. It had a sandwich bag tied up, contents in this bag is white powder with no reason to be included with the item. The initial look of it is concerning and i feel i Cant just dispose of the bag into my bin! More to the point the item i found it i paid for from a charity.

Im puzzled as to how i go about following this up. • SANKAR 11 February, 8:16 pm. I BOUGHT 8 MONTHS BEFOREONE SECONDHAND CAR FROM CAR DEALER.I WAS TEST DRIVE OKAY.AFTERRTHAT I WAS GIVE FULL SERVICE TO MARUTHI AUTHORISED DEALER.OIL LEAKAGE AND ENGINE PROBLEM THEY CHARGED AROUND 50000.BUT STILL THAT PROBLEM CONTINUED.I NEED COMPENSATION FROM SECOND HAND CAR DEALER AND MARUTHI DEALER.IS IT POSSIBLE TO SUIT CASE FROM BOTH AND MARUTHI DEALER NEARLY DELIVERY 2 MONTHS AND NOW WITHIN A MONTH THEY ASK TO CHANGE HEAD AND OTHER PROBLEMS APPROXIMATELY 30000 AGAIN SO I EXPECT YOUR FEEDBACK IMMEDIATELY PLEASE DO FAVOUR FOR ME THANK YOU • Amanda 3 March, 10:40 pm.

I just bought a chess set on ebay. As it is a character set, these are usually £50- 70 but it was seond-hand and I managed to win the auction for £12.50 plus £12.99 pp. So even with the pp it was a good bargain. The set has been advertised for ages and there is a colour picture showing the complete set.

Today I received a message from the seller stating that he has misplaced one of the pieces and wants to cancel the sale. My gut tells me this a lot of baloney and he simply wants out because it did not fetch as high a price as expected. Anyone selling an item would have checked it was all ok before advertising or have pulled the transaction at some stage, not waited several days for the auction to take place. As the set is unusual, I would like to proceed and possibly replace the missing piece and get compensation from the seller to cover it as he was contracted to sell a full chess set.

Am I on reasonable ground here? Obviously I can get a refund but I believe this is just allowing the seller to get away with sharp practice because he did not achieve the price he was hoping for. • Ronald Grant 14 July, 11:40 pm.

Hello I recently sold a mobile phone via ebay the buyer paid with paypal, initialy there was a problem with the description because i stated that the device was unlocked to all networks which i thought it was, anyway after some comunication the buyer was happy to accept a £15 refund to get th edevice unlocked his self. Now the buy has open a case against me fro a full refund claiming item was not as described and is faulty and all sort of problems. This is after 3 weeks and after positive feedback has been left. On eemail to me even states the phone works fine with an o2 sim card. I am a private seller.

What are my rights in this situation. Thanks in advance Ant • Steve 22 May, 2:07 am. I bought a computer screen on ebay, the seller told me it was second hand and a refurbished model but also that it had ten months warranty remaining with the manufacturer. The screen has malfunctioned within two months and the seller has said that it is the responsibility of the manufacturer to sort. They sent through their original reciept’s and i contacted the manufacturer but they said their warranty is only valid withe the end user (i.e.

Who i bought it from). The thing is though in their advert the seller claimed they purchased the screen for 300pounds and i bought it for 230, on their receipt it says they paid 200, is there anything i can do? Also it was bought on ebay using paypal.

• nikki 29 May, 1:53 pm. WE brought a used car from a small family run business and had a problem with the boot button we spoke to dealer and he fixed it since then we have had problems with the car cutting out whilst driving spoke to dealer he said he knew what problem was came out to look never replaced any parts just cleaned off sensor worked fine for a few days then started again, so we spoke to dealer again about this problem and the fact that the heaters don’t work properly and he asked us to take it in so he could check it over. He says he’s found no faults and that the car runs fine for him he also said he knows what the problem is with heaters but doesn’t want to go through the dash to fix it. We are not happy about this if car still continues to cut out what do we do from here? • 23 July, 7:33 pm. Hello, a week ago bought a Volkswagen 1989 lt35 van from ebay which had been converted to a camper van.

The owner claimed that he had bought it last year but hadn’t really used it although a ‘friend’ had and said everything was fine except the side door which was awkward to close sometimes. 3 days ago my girlfriend and I used it for the first time to go camping. On arrival at the campsite the side door actually came completely off it’s runners and fell on me. That wasn’t the worst however Whilst driving home, the brakes gave completely whilst approaching stationary traffic at 30-40 mph resulting in us hitting a van, mounting the pavement, bouncing off a wall, hitting a lorry before crashing into a lamp post. A worker in a high vis jacket had to vault a wall other wise he would have been run over.

We were so lucky that no one was injured or worse. The AA man that came out to see us showed us that our brake tubing was completely corroded through and all the fluid had leaked out. We have kept the tubing in case we need it as evidence. What would be our rights in this situation?

I have since found out that the previous owner did not buy the van ‘last year’ as he claimed – his ebay history states he bought it in April 2011. The MOT was valid from march however.

Kind Regards, Jason • Kyle 12 September, 8:26 pm. I bought a second hand motorbike aprox 2 and a half months ago and over the last month it had given me nothing but trouble. So I took it to a mechanic, who had a look at it for me and has found so many faults that I have been recomended to sell it for spares and get a different bike. Do I have any rights to some sort of refund etc as it says on another page about “the Sale of Goods Act now states that if a product develops a fault within the first 6 months” Any help would be great Kyle • Sarah 1 October, 1:34 pm. Hi, I bought a second hand car from a local dealership 18 months ago which has been letting in water in the driver’s side footwell since I bought it. It was January, and freezing on the inside of the windscreen and needed defrosting every morning. It took a while to realise that it was freezing because it was damp but I took it back to the dealer within the 3 month warranty and was told ‘to dry it out as much as possible and see if the water comes back’.

By that time the warranty had run out but I have been to see him 3 times about it and it is still not properly fixed. I keep phoning him and not getting a reply. I can only tell if it is still a problem in wet or cold weather. I plan to keep this car for as long as possible but now the carpets are getting mouldy. What can I do? • Iqbal 10 October, 12:10 pm. Hi, I recently bought a second hand dairy fridge for a corner shop, it worked fine for d first two month, but then it shorted all d electricts in the shop & wouldn’t start again.

The company I bought it from replaced it for another smaller fridge, which they didn’t install properly, resulting in me having to empty the water try by hand every 2-3hours, I complained but they didn’t pay any attention, then a couple of MONTHS later the fridge broke down because of a leak in the compressor, they asked me to pay for the repair because I original bought the first fridge over 3 months before. I’m really upset with the level of customer service this company has provided & just want a full refund. What are my options? Thank You • Paul 16 October, 2:01 am. Hi, Sorry for the lengthy explaination but I wanted to include some of the details for the full picture.

I bought a second hand car from a local car dealer. While still under 3 months warranty and after only a few days the car had problems with the gears/clutch and the fuel pipe (Im not a mechanic and no nothing about cars). The dealer took the car back and said they fixed the problem(s). This happened 4-5 times over 2 months. In those 2 months we only had the car for a day or so each time before it was returned to be ‘fixed’ again with the same fault and/or another but the main one being the gears/clutch. When the car was finally returned after around 2 months of the 3 month warranty had passed they claimed a load of things had been fixed including master and slave cylinders. However, shortly after the car seemed to show the same symptoms periodically (stiff gears) and the hand brake no longer works along with other minor issues.

It’s now been 3 months after our warranty expired and the gears/clutch are now stiff to the point it’s unsafe to drive. We took the car to an independent garage who said within 1 min of seeing the car that the clutch was completely gone and confirmed it was not safe to drive.

We had no other way of getting home. On the way back with my wife and kids in the car the gears were so stiff I had to turn the engine off and on in order to put it in to gear at junctions/light etc. The garage said to replace a new clutch and fly wheel it would cost 800GBP. On hearing the expensive repair bill news coupled with our frightening drive home from the garage I called the dealer and explained the situation and said I was giving him fair notice to fix the car or I would be seeking advice and going to small claims court.

After the heated conversation calmed down and a few more calls were made he has agreed to come over on Monday to take a look although claims he’s not obliged to fix it. I would like to know if he does not ‘fix’ the car what legal right do we have and am I entitled to a full refund. I believe either his garage are incompetent or that more likely he knew the clutch needed changing and has ‘patched it up’ and prolonged the repair so that the warranty would expire (I can’t prove that he’s stalled on returning the car during the warranty period). From what I have been reading online my main points are: – The car is not fit for purpose – The car is unsafe to drive – I cant prove he knew the car was faulty but an independent garage diagnosed the fault very quickly.

Thank you for your time. • Sergio 17 October, 7:57 am. I bought a used car,it turned off on me the very next day while I was driving since then it has turned off.on me 8 more times I’ve had the car for only 3weeks the dealer installed a chip on the ignition. So they wont steal it or u don’t pay and I told it has to do something with whatever they installed cause its not a mechanical problem it turns off and a day or days later it turns on like nothing its very frustrating. Cause I can’t go nowhere thinking its not gonna want to start took it to dealer they say its Its my responsability to find out what’s wrong with the car I don’t know what to do they already ripped me off with a tow service of their own need advice • Lee 19 October, 1:20 pm. Hi all, I recently purchased a car from Arnold Clark in Kilmarnock (Picked the car up 31st May 2011) and everyhting seemed to be going brilliant, but, my head gasket has blown due to a water pump failure and have only had the car 4 month’s.

I was told by the salesman that I wouldn’t need a warrranty as the car was in good nick but I think this is to do with my budget that I had and the fact they wanted me to take finance with them even though I had already got this set up elsewhere.So I am now paying finance for a car that is sitting outside my house that is not drivable. I have called the dealership and they have told me I am out of warranty and that I will have to pay a £40 fee to get the car assessed even though I know whats wrong with the car, thanks to mr AA Roadside man who had to tow me home, and that they are within their rights. So I am looking at at least a £500 repair for a car that is only 4 months old from when I bought it. The car itself is a vauxhall meriva 2007 model and by all account’s of the numerous people at garages I have spoke to said that the water pump is a common fault in this model. So I continue my calls to customer service who confirmed exactly what the branch said themselves.

I have now sent them an email explaining that there is no way a fault like this should happen within the timescale that I have had the car and want this resolved or I will be taking this further, still waiting on a reply surprise surprise! Any advice or help from anyone I would be extremely grateful and beware of the bad customer service from this dealership • Jennie 30 October, 3:22 pm. Hi, I recently sold a secondhand media player on ebay. I described it as used, boxed and complete which it was.

The player had only been used twice previously despite being over a year old. I checked the player thouroughly before sending it off and everything was perfect (I even put new headphones in the box to replace the used ones) The item was sent off recorded delivery and I sent the tracking number to the buyer. He immediately sent me an email asking for a receipt and guarantee, I explained that the player was used therefore had no guarantess. I received an email the next day from the buyer stating that although the player arrived in good working order, when he came back to it later it no longer worked and he wanted a full refund. I am not happy with this and feel I am being scammed, especially after the guarantee request. Ebay have ruled that the buyer must send the item back to me for me to inspect but I don’t know anything about electronics. As far as I am concerned, I sent the player in good working order as listed and he received it in good working order.

It might be worth noting that the buyer buys and sells electronic items and either breaks them for spares or refurbishes them. I would like to know my legal rights, as, if I refund I will be left severely out of pocket with a broken player which broke whilst in the care of the buyer (I have emails to prove this) • Jason Hopkins 6 November, 5:54 pm. I purchased a Mini Cooper 54 plate in august of this year and have had quite a few problems with it, small problems but problems non the less. The garage I bought it from has been quite helpful and they have repaired every fault that has arisen so far.

However today I drove the car to town and home again, then 5 minutes later went to go out again only to find the gearbox does not work any more, the car cannot be put into any gear at all and the gear stick moves in directions that it shouldn’t be able to. I haven’t been able to infirm the garage yet as they are closed, but I will be ringing them first thing in the morning. Do I have any rights to make the garage to pay for the repair as they told me when I bought the car that it had been throughly checked and everything was good and there was no problems, even though I have not nothing but problems with it.

Surely they should have noticed that the gearbox was worn when they looked over it before i bought it. I haven’t done many miles in it since I have had it, the garage has probably had the car longer then me fixing the issues that I have had. Any advice would be much appreicated. • Rosie 7 November, 1:19 pm.

Hello Less than 3 months ago I bought a second hand car for £900. Since having it the engine cuts out whilst driving and has becoem extremely serious dangerous problem. I have contacted the dealership and his response was: ‘The sales of goods act states a reasonable amount of time depending on age and value of the car and that does not cover wear and tear on a 11 year old car as things will always need doing. Having said that I am more than happy for my garage to look at the car and try to find the cause of this problem. Due to the age mileage value and length of time you have had the car I would not be willing to spend money on the car for you but I am happy to have a look at try to get the problem sorted with as little cost as possible.’ What should I do? Thankyou, Rosie • damian sands 8 November, 8:44 pm. Hi, i recently bought a second hand motor namely bmw 328i-coupe from a small garage round my way,spotless, very clean low mileage well looked after 1 lady owner from newbargain i thought for 1500hundred, just wanna mention at this point my mate works round at the garage in question and they all sound people they fix up motors aswell as sell them and even tho its a small out-fit its run well.

So i buy this car cash. Nothing mentioned about warranity and no reciept recieved just log book n usual documents, ive had the car just under 2 weeks now, beautiful drive it rides the road like a mature women! Got in it this morning started it up and it sounded like a tractor a big noisey tractor! Tried driving down road and it died!

I new it was somthing bad from the word go! So i rang the aa, sure enuf 20mins later the cheeky chappy from aa rolled up just to be the bearer ov bad news to be fair,i said ok hit me with it mr give me ya verdict, he said cam shafts have gone and there most prob further damage! I got him to tow me up to the garage where i bought the car and i approached the scruffy pre-occupied chap namely the boss and i gotta be honest held my cool cos he didnt seem to be too fust at all said very little i quote we will have a luk at it 4 u. Offered no courtesy car or anything kind or even helpul, so i walked out biting my lip! And its put a bad taste in my mouth cos my mate works there feels aqeward now, im sorry but i cant help but feel like ive had my pants pulled down in public!!

If truth be told im furious! Left with no car and no explanation i mean your guess is as gud as mine to whether im gunna get it bk next week or next month and even then who’s gunna be liable for paying 4 this monster bill cos gotta say aint no expert by any means but from what i gather this is a big job and it gunna cost big bucks i imagine and from me to u ive had my pants pulled down once i aint gunna be bent over aswell sort ov speak its outrages! Surelysurely im entitled to something? Warranity or sumthing i can grab on to with dispair hoping maybe u can help or just shed some nice light onto this subject plsssssss? Kind regards and a big thanks, yours sincerly, mr sands.

Damian the dapper sands. • 22 November, 8:50 pm. HI I recently sold a 2nd hand rifle scope on Ebay, that I had only purchased myself 2nd hand 2 weeks earlier as part of a package,this seller gave me a money back guarantee and in fact told me not to pay him via paypal until after I had received and inspected the package, unfortunately the scope wasn’t suitable for my Diabetic eye condition, so I sold it to fund a suitable one.

When I listed it and when I packaged it I re-examined it for faults and it was working correctly, but the buyer must have damaged it and wanted a refund and when I refused he made an Ebay claim for “not as described”, I provided Ebay with documentary proof including a 3rd party statement and photographic proof as to the items condition prior to the buyer receiving it and that the item was “as descibed”, yet Ebay decided the claim in the buyers favour and have told him to return the now damaged scope to me and receive a full refund for the item. This now leaves me out of pocket with postage costs and listing fees plus when it finally arrives I will have a damaged scope that is no good to sell, sorry forgot to mention the daults he is claiming could not have been caused in transit for me to claim against the courier they have been caused by mis-handling of the scope. Do Ebay have the legal rights to refund a buyer against a sellers wishes under UK law once they have been provided proof the item was as described. • Bob nolan 25 November, 1:43 am. Hi tony, I purchased a complete non exchange second hand engine from engines on demand for a ford ranger 3.0ltr diesel on the 11th of october last, though i had some initial issues with the engine when it was delivered, i.e. I recently sold my quiet horse to a mother and daughter mother wanted to hack him out daughter was an “intermediate” rider so he was easily to fit their purpose etc The lady helping them to find a horse who knows my horses history and who has grazed on her property knows hes never put a foot wrong in his life with me.

She did not try the horse out due to a back injury so i did a demo for her and the lady helping also did couldnt have gone better I was 110% honest and would never lie nor have a crazy horse myseld in the first place. She bought the horse on the spot and transferred the money right away. Delieverd him the sunday and over a week passed and 1st incident she had fallen off him stationary while lady was doing her stirrups and 2nd in an arena with her daughter where he stopped cantering at a fence when her “intermediate” rider daughter wasnt capable to stop him and he simply stopped and she fell she wants her money back. I have talked to many lawyers who are friends of mine and even a judge because she is bullying me into giving her money back but I shouldnt be obligated since she did not trial him and i did not mislead her in anyway and have a full witness. It has stressed me out so much because its sad to see such a waste of my horse that i loved do nothing now. I need reassurance I dont want to lose a stupid case over 3200. • 10 December, 4:35 pm.

Dear Daily Mirror, I am writing to you today as i have no one else to turn to with a huge problem i have been having wit my vehicle and the garage that took the job on to repair it. I took my vehicle to Mitsubishi Mamchester on the 29 September 2010 to find have a problem diagnosed.

The vehicle in question is a Mitsubishi L200 Warrior, registration number NL03 ABN. The vehicle was inspected by their technicians and diagnosed as having a problem with the crank pulley and crank. On their advice i agreed for Mitsubishi Manchester to repair my vehicle with the quote for the works being £1,599.99. To my dismay the vehicle was in Manchester Mitsubishi for 18 days where initially told the work would take 7 days. Further more i was offered no courtesy car for the extra 11 days. On collecting the vehicle on the 16 October 2010 and at the same time paying the £1,599.99, i took the vehicle out of Manchester Mitsubishi to innediately discover a clunking sound from underneath. The vehicle was returned immediately back to Mitsubishi Manchester and the vehicle placed on the ramps for inspection.

Derek McKinney stated that ”the engine mountings which hold the engine were undone”. This was then rectified and after one hour wait we returned to collect the vehicle. We asked Derek McKinney if he would keep the vehicle for further inspection but was further assured that the vehicle had been road tested. I then left mitsubishi manchester for the second time and drove no more than nine miles into my journey when the Engine overheated, had loss of power, and a loud knocking noise coming from the engine bay. The oil lights were on the dash and the vehicle stopped on the hard shoulder of the motorway. I contacted Manchester Mitsubishi and after much insistance a recovery was arranged Six hours later. My vehicle was returned back to Manchester Mitsubishi and on the Monday 18 October my vehicle was examined even though we were assured by Derek McKinney my vehicle was road tested and now evident the vehicle was not.

Iam absolutely appalled by the way this situation has been handled and with my vehicle being unroadworthy for use and now losing unnessessary earnings i am holding manchester Mitsubishi responsible for the neglect and unfit repair to my vehicle, sending my vehicle out of their care untested or inspected, for not checking their work and not making sure the work being to a high standard as you would expect fron a Mitsubishi Garage. Mitsubishi placed myself and my family in danger and has caused General Inconvenience and placed unnessessary stress on me and feel i have not had the duty of care one would expect by a main dealership.

When the engine was inspected they found that the crank manchester Mitsubishi Fitted was due to Crankshaft Bearing Failure. Iwas then via a telephone call by servive manager Joe Clare that my vehicle would be rectified. I was’nt happy with this as i stated to Joe Clare i had concerns that the faulty crankshaft fitted would have caused further damage to the rest of my engine. Joe Clare assured me that the rest of my engine was okay and no further damage was present. As i was still not happy by this i contacted mitsubishi colt head office and spoke to Lance Bradleys secretary and spoke to Richard Weller ”DIRECTOR OF AFTERSALES”. I explained my situation to them about one of their franchises and insisted that my car needs to be inspected for further damage and if so want a new engine. Simon at Mitsubishi Head Office contacted Manchester Mitsubishi and again Joe Clare insisted that there was no further damage to my vehicle.

At this point I contacted my partner and asked her to visit Rochdale Mitsubishi and ask advice on, “If a crank was fitted to my vehicle and it failed, would this affect my engine?” My partner asked service manager David Foreshaw and his reply was, “Yes it is highly likely that fitting a faulty crankshaft to a L200 warrior would have damaged other parts of the engine, ie valves, pistons, top end!” We put our findings once again to Joe Clare and he again insisted that he had chjecked nthat there was no further damage. I then demanded that I have the vehicle inspected and with me liasing with Misubishi Head Ofiice this was then agreed.

An arrangement was made for my vehicle to be transferred to Rochdale Mitsubishi on the 20th October 2010 but this didn’t actually happen until Friday 22nd October by transporter with my engine in the back of my pick up? A full inspection was carried out on my engine and a report was done (enclosed). The following components were found to be damaged due to crankshaft bearing failure. Three piston con rods, balancer shaft bearings, crankshaft thrust washers. Oil pump assembly.

This now proves the inexperience of Joe Clare as he was prepared to put my vehicle out ill reapired and as I the customer initially trusted in the main agent to put the vehicle right, due to a faulty part causing further severe damage. The engine was then rebuilt by Mitsubishi Rochdale even thou I insisted on a new engine. I got my vehicle back on the 12 November 2010 which means I took my car into Misubishi Manchester on 29 September 2010 and got it back 12 November 2010 which is a total of 44 days or just over six weeks! Rochdale gave me a replacement vehicle for a total of 9days out of the 44 days from the 3rd til the 12 November. On the 12 March 2011 I was visiting my parents home when a loud knocking noise appeared to be coming from the engine. I immediately switched of the engine and contacted Rochdale Mitsubishi and explained the situation and requested them to arrange recovery.

I was told that they would not recover the vehicle and to ring back on the 14 March 2011. I insisted that they contact someone of higher authority to arrange recovery as the vehicle should be covered by warranty as stated on the report and repair invoice. I the received a telephone call off the managing director of Misubishi Rochdale Mr Imi Ahmed and told in a loud and offending manner that he has wiped his hands of the vehicle and refused to recover the vehicle as he was not bothered about the vehicle and to sue him.

The AA had to recover the vehicle and bring it back to my home address where it has been ever since. On Monday 14 March 2011 I contacted Mitsubishi head office to again complain about the situation and their Mitsubishi Franchise in Rochdale. I explained the situation to which I faxed all events through to them regarding the vehilce. I also contacted trading standards for advice and they rang and spoke to Mr Ahmed and left a message asking him to ring back as they had a duty of care to the look after a customer as best as they can. I rang Rochdale Mitsubishi on several occasions for an outcome on my vehicle being repaired. I eventually got a telephone call off Rochdale Mitsubishi head office stating that they Misubishi would not offer any warranty as all parts fitted to my vehicle were not genuine Mitsubishi parts? When I asked them to explain this they stated that the crankshaft that was fitted to my vehicle was not a genuine Mitsubishi part and that it was down to the franchise.

When you look at the first invoice for the original reapair and the report invoice for the last rebuild it states crankshaft and bearing set. And crankshaft and bearing set supplied by Manchester Mitsubishi fitted to the vehicle. Head office stated that it was not a genuine part and will not themselves offer any warranty but no-where on our invoices does it state non genuine part. I would expect a Mitsubishi main dealer to use genuine parts as it is unethical as the customer expects the best on genuine parts. This result by misubishi Head office still stands.

The email I received (enclosed) states that Rochdale Mitsubishi will respone if I have the vehicle inspected via an engineers report which would be at my cost and if the faultlies with them they would act on it. I have now instructed a solicitor and he has written to Mr Ahmed at Rochdale Mitsubishi franchise. I am also awaiting a rply from the financial ombudsman and motor industry code of practise. As to date the way I have been treated and the unprofessional attitude of Mitsubishi I now feel that a new engine is in order due the damage they have caused. On the 27th October 2011 I drove past Rochdale Mitsubishi to see the forecourts and showrooms empty with letters in the window stating that as of 26 October 2011 MKS Automotive ceased trading and was placed into voluntary liquidation. MKS Automotive is the company that held the franchise for both Manchester and Rochdale Mitsubishi whom I have been fighting via my solicitor and now my solicitor says there may be a chance of not receiving any form of compensation. I do have a letter off Mitsubishi insurance recommending an independant inspector to inspect my vehicle with a ref number for my claim via plexus law and NIG insurance.

So as far as im concerened I have a clkaim going through with Mitsubishi, their insurance/legal have contacted me for an inspection to my vehilcle. Now that they are aware of Mitsubishi going into liquidation Plexus law want to see the full certificate of insurance from NIG to see whether the claim can continue. Surely if I have a letter off Plexus law offering me an inspection the policy is and still should go through as a claim.

When my claim went in Mitsubishi Manchester and Rochdale were still trading as MKS automotive Ltd. I now dont know which way to turn as i have paid over £1000 in solicitors fees to pursue Mitsubishi, I have a vehicle sat on my driveway since March which I paid £1600 for an unsatisfactory repair which was an unfit repair and making my vehicle unroadworthy. I am still losing money as I need my vehicle for work and it is still off road. I have an unwell mothere whom I part care for which I am unable to do and I am now at my lowest and feel that Mitsubishi have dragged their feet knowing they were going into liquidation.

I now have no-one to turn to please can you help. I would have thought that Mitsubishi head office would have helped as it is their name obver the door of their franchises and carry their name supposedly to a high standard. I am eagerly awaiting your reply. I also have letters to go to Watchdog, Financial Ombudsman, Top gear magazine, Rochdale observer, Manchester Evening News, Daily Mirror, The Sun Etc I have now had the vehicle inspected by a independant inspector and the damage to my car is far more critical than ever, the vehicle cannot be started as it would blow up and the work done on the car by MITSUBISHI GARAGES who carry the SUPER NAME OF MITSUBISHI over the door is absolutely appalling in every way and the report is attached Mr Andrew Birds • Ann 15 December, 5:13 pm. I brought a fiat panda automatic 2006 model in March and its only in the last couple of months that Ive realised the reverse light is not working and have had it looked at twice and it is not the bulb so I asked the garage whether it could be the reverse light switch, one was ordered and its at the garage at the moment I had told the mechanic that apparently there are a number of fiat panda’s where the reverse light is not working, like mine (as a friend had looked it up online) and it is possible that it hadn’t been wired properly from manufacturing. I’ve been in touch with the mechanic and its not the switch it does seem to be to do with the wiring in the gearbox. Obviously that is going to cost some me money to fix, but should ‘Fiat’ pay beings as it was not wired up properly in the first place??

• Mark O'Neill 5 January, 4:27 pm. I bought a 3 year old Peugout 308 five weeks ago and now it has 3 big faults. The place I bought it won’t help and are not interested. I have a years warranty and so far it needs new brake discs and pads, new tensioner on the alternator and the anti pollution warning light is on and the engine is pulling back. They say its not covered by the warranty but under the sale of goods act, surely its not fit for purpose?

Any help would be much appreciated, fear I’ve been sold a lemon and am stuck. • Chris 19 January, 9:24 pm. I brought a second hand car from a man in a private sale after seeing it advertsied on gumtree. 5 Days later it has broken down with my father who is a mechanic and has been in the motor trade for 30 years discovering it has damage to a part on the fuel tank (filter). More so he has found evidence that the car has been repaired after an accident as the bumber is still crackhed on the inside but has been repaired outer and has a new radiator etc and a cracked light.

Is there anything i can do about this as the money was all i had and only spent to get me to and from work, my job is now in jeapordy because of this. Thanks • David 2 February, 6:07 pm. Hi, I brought a ford focus rs from a car dealer advertised on eBay.i paid £7500 for the car,that was August 2011.today it has been for the routine MOT test and failed,based on the emissions.when they had a closer look they realised the emissions were so high because of the fact there was no catalytic converter.can you advise on my rights with the seller as we didn’t buy a warranty but also were not expecting to be left with a bill for £2000 to get a cat converter put on.i don’t want to start ranting and raving over something if I have no cause for it.thanks. • elodie 19 September, 2:05 pm.

I bought a second hand buggy & after a few months I was walking through town when I felt the it twist & collapse. After unstrapping my baby & retrieving my shopping from the pavement I realised the chassis had snapped clean in half! I understand by buying second hand, the warranty is void but i concider this to be a serious manufacturer fault.

I emailed the Manufacturers, attatching pics of the broken chassis & the marks to my daughters head but they are insisting its not they’re problem 🙁 Can anybody help? • Jordan 16 February, 12:46 am. Hi, I bought a second hand PlayStation 3 from a selling page on Facebook. Upon collection, I was assured by the seller that the product was in perfect working order, and further to this, the seller stated ‘if you do have any problems with it, your on my Facebook, just message me’. I got the console home and, after just one play, the console broke down. I contacted the seller via both Facebook and text message to inform him of the issue. After a few days of negotiation, the seller offered to refund my money at the end of that week.

Now four months on and after messaging the seller on numerous occasions, still no refund and now the seller has deleted me from his Facebook and stopped replying to my messages (possibly changed his mobile number). What are my rights here? Any help you are able to give will be very greatly received, many thanks in advance, Jordi • Mandy 9 November, 10:53 pm. Hi, I bought a van 5 weeks ago and 2 days later the van would not start(the dashboard was broken). We were told to jump start the van and take it back to the garage.

The mechanic at the garage swapped it for another one and it appeared to work ok. The heaters were also not working but I was told by the mechanic that due to the fact the owner of the garage was on holiday he could not authorise to fix this, so would contact me on his return.

Exactly 20 days after purchase of the van the van completely broke down outside a school on a yellow line. We rang the garage and he said he would send a mechanic out to tow it away that day. 24 hours later there was still no mechanic and we could not get hold of the garage owner. We called a local garage to tow the van away costing us £90. The independent garage told us there were multiple successions wrong with the van and we should get our money back as it was not safe. We have contacted the garage owner on numerous occasions and he has promised us a van now for 3 weeks.

We still 3 weeks after the van being dropped off at his garage have no van and nothing to show for our £1200. I have tried to contact the police and they said it is a civil matter, what are my chances if I go to court as this was for a business use and we have now had to cease trading as we have no van therefore have lost numerous jobs as the customers have gone elsewhere. Surely he cannot just ignore my calls when he has our money and the van. PLEASE HELP I know this was not an expensive van but I expected it to last longer than a total of 3 weeks!!! • Steve 1 March, 8:17 pm. Hi, I purchased a 1997 Triumph Motorcycle on eBay via a classified ad from a trade seller. I originally agreed to pay £1550 for the bike.

On arrival at the dealer the bike had a few marks on it that were not in the description. The trader knocked £100 off the price which I agreed to.

On getting home I have seen that the bike has an oil leak. It’s obviously an old issue as I can see now in close inspection where it’s leaked from.

Am I right in thinking that it’s down to the trader to put this right. I’m Not sure how they would do this as they are 130 miles away. Also he stated when I bought it that it was not one if his stock bikes, it was his friends that he was selling for him.

Does this negate his responsibilities as a trader. The bike was advertised on eBay under his company name.

I paid him at the dealership and rode it away from the dealership. Any help please!!!

• Shaun 5 March, 10:31 pm. Hi helppppp please I have just bought a second hand car from an auction on ebay having won the auction i made arrangements to go and pick up the car from the garage/dealer and pay for it. Having turned up and looked at the car and playing with all the switches and levers and listening to the car running i decided that the car seemed as described (it sounded just like all the other cars i have ever owned or driven) so I paid for it on my credit card it was only £1421.00. All was good until 45 mins to an hour in to the drive home when the engine blew up (big blue smoke cloud came out the back) and the dash board lit up like a christmas tree. Having called the dealer on the road side i was told they could not help and the car was sold as spares and repairs having looked again at the listing it does not mention this at all in the advert. What are my rights and how do i go about getting him to fix the car or take it back and give my money back???

• andy 18 March, 6:14 pm. Hi, Thanks in advance for any help. I recently bought a used car (8 yrs old with 40k miles) by day 3 I found out I had a hole in the exhaust, and I am getting several error messages on the dashboard which may or may not be connected to the exhaust problem. The dealer denied responsibility and said he wouldnt cover the costs.

Spoke to the finance company who spoke to the dealer and the dealer eventually said he will arrange for it to be fixed. If the error messsages are not linked to the exhaust problem will he also be liable for these repairs? Do I have any rights to return the car and buy elsewhere? • Maverick 7 April, 2:12 pm. Hi Sarah, Its is illegal to sell a vehicle in a unroadworthy condition, a hole in your exhaust could fail an MOT (depending on the size of it) Also from April 2012 new MOT guidelines that any warning lights is an MOT fail. My suggestion is to put it to the finance company that their vehicle ( yes they do own it) is not roadworthy and their dealer is refusing to fix it.

You are unlikely to be able to reject the vehicle as you are using it, you can only reject a vehicle up to a few weeks (2 weeks max) and you must inform the dealer that you are rejecting the vehicle and return it back to them, also the vehicle would have to be seriously unsafe or totally not as described. Remember the vehicle is own by the finance company, so if the dealer is not playing ball, you will need to put pressure on the Finance company, i.e. Im not going to pay the monthly premiums until I get it fixed with a new MOT. • Seb 23 March, 2:39 pm.

I bought an 56 plate 2L TDi Golf in November last year with 45k on the clock. I have since returned it to the dealership for an ABS and an airbag fault, both of which have been repaired by VW free of charge.

Now I have been informed by a third party garage that my fly-wheel has gone and it will likely cost £500+VAT+Labour to put right. I don’t believe that a VW with 50k on the clock should be having this many fundamental problems.

I have been informed my 3 month warranty has expired. Please advise me of my options. • Maverick 7 April, 2:01 pm. Hi Seb, Unfortunately your Golf is 6 years old with 50k on the clock, VW only offer 3 years warranty when it was new. Its not what you want to hear but because If you have had the vehicle for over 6 months it is your responsibility to prove the flywheel was faulty at point of sale. You will need to find an engineer who can put in writing that the flywheel was faulty 6 months ago/and or 4000 miles which is going to be near on impossible. Im afraid you must just have to bite the bullet and pay for it yourself, as they can brake up due to poor driving!

• James 1 April, 9:07 am. I recently sold a car second hand. I advertised that It had tax and mot til may, however it only had mot til march. So my fault as I didn’t check.

I sold the car in January and sent all the relevant paper work off as required. In march the new owner contacted me and said I’ve just got a fine for having no mot, so I’ve given them your details to contact you as you said it had mot. Is this my problem or should the new owner have checked the paperwork? The car is not in my name therefore not my responsibility??? Thanks for any replies in advance • Alison 5 April, 11:50 pm. Today I sold my android tablet, I showed the person it working, they went through all the settings and stuff and were happy enough to hand over £50. Later on I recieved a message saying the tablet wasnt working, it kept crashing and cutting off.

They are asking for a full refund. Do I have to give it? I gave them something that worked and will be recieving something back that doesn’t work. They were more than happy with the item when they handed there money over, I can’t prove that it was working 100% when I sold it but they can’t prove that it wasn’t and that they never broke it. It’s there word against mine and I have no idea what to do about it? Any advise would be much appreciated. • Maverick 7 April, 1:50 pm.

Hi We recently bought a used car from a dealership in the local area, drove it 36 miles and the engine blew. We stopped the car as soon as lights came on and the RAC came and said they had never seen a Lexus do this before. We got towed back to the dealership and 5 months on they are saying it was our fault for ‘not stopping the car when the lights came on’ and ‘driving it to excess’. They are now trying to charge us just under £3000 to get a new engine put in the car, can they do this?! We have never admitted liability even though they keep trying to say it was out fault. Thanks in advance • Leanne 11 April, 8:36 am. Hi there, I have recently purchased a Vauxhall Astra from a main Vauxhall dealer (Evans Halshaw).

I purchased the car from a dealership too far away to travel to after seeing it online. After getting in contact and having a very lengthy discussion as to the possibility of purchasing but the obvious necessity to know of all OBVIOUS fault/alterations to the car before making any financial commitment to the purchase, I was happy to go ahead and purchase after being totally assured that the small defects they were mentioning were all that were wrong with the car. Upon delivery of the vehicle I have now noticed several items which im not happy with to say the least and that could definitely have been mentioned. First the exhaust system on the car is a very high performance one with removal of the secondary catalytic system leaving in place a “sports” primary catalytic converter. The sound of the exhuast is extremely loud and quite obviously isnt standard equipment.

This was not mentioned. The exhaust was also incorrectly fitted and also missing several of the rubbers which support its position, due to this the rear bumper has been in contact with the tail pipe and been significantly damaged (melted and lost paintwork) There are 2 large cracks in the front bumper which cannot be repaired as its plastic, again not mentioned. Lastly the rear light cluster’s seal has been broken and is no longer watertight which allows damp in and frequently mists. I have contacted the branch who sold me the car who seemed very reluctant to help (the dealership principal who I spoke to and described the problems too explained that he’s not very mechanically minded and passed me onto the workshop foreman who then got cross with the idea that I could suggest that this had been overlooked and hung the phone up on me and left it off the hook for several hours until I finally managed to get back in touch and it is now booked into my local branch to have the problems looked. Im very sceptical as to how the problems are now going to be approached due to the attitudes so far of who Ive spoke to and want to know legally where I stand in having the remedial work sorted out.

I genuinelly want to keep the car but I know I paid over the odds for it and for this purpose, as I thought coming from a main dealer with warranty that I would be “covered” should any problems arise.mistaken I think. Can you please help? James • Naomi 1 May, 3:35 pm. I bought a used car from a dealership just over two weeks ago. The car drove fine at the dealership. Since then the car has failed twice, the engine just will not start.

Ive called the dealership who said they will take a look at the car but it is my responsibility to take the car back to them even though I live over 30 miles away and my insurance breakdown cover only covers 10miles. The salesmen explained that he will not reimburse the costs for me to bring the faulty car back to the dealership what are my rights? • Josh 10 May, 9:47 pm. I recently bought a road bike worth £650 two days ago, bearing in mind i have no recent knowledge on road bikes and have never ridden them before. Yesterday i road the bike just over 9 miles, my rear wheel popped and my brakes were rubbing against my tyre. The bike clearly hadn’t been set up correctly. Not only that but the pump that was attached to my bike fell off whilst riding and the puncture repait kit i bought wasn’t given to me.

I also suffered back ache whilst riding and spoke to a friend. He said the size of the frame was too small for me and that i had been mis-sold the correct size for my height. I returned back to the shop to explain and asked for a refund or if not the next size up to suit me. He refused both, the bike is not suitable for me and is in perfectly good condition. Am i entitled to a refund? • Lee 24 May, 2:48 am. I bought a second hand 100cc scooter a month ago for 460 quid, the fella said everything worked 100% but found out later the kick start was broken, I said to him about it and he said i should not kick it as hard (implying i broke it myself).

I have owned bikes before so i took the casing of to discover it had a bit missing not only that it gets much worse unfortunately, i had to do a cbt before i could drive it so i taxed and insured it then paid 145 for the cbt test, passed that then the very day i drove the bike up to hand my certificate in to validate the insurance and was road legal the bike did not start at all and after pushing it some distance (understatement) took it into a repair shop that says the crank casings broke and needs replaced. The part alone is 350 and that’s not including the labour of stripping the engine down and reassembling it too, that cost will be greater than the original cost of the bike.

Can I do anything about it? Obviously i would scrap the bike before i would pay that. So disheartened was so close to being back on the road it literally waited till i was finally legal 🙁 the bike didnt even last 20 miles and i have a feeling its been crashed badly then repainted and refurbished on the outside just to hide it 🙁 If anyone knows if I can take a case against this please let me know, gonna ring him tomorrow and see what he says anyway. Thanks in advance Lee • joanne 16 June, 2:59 pm. Hi, I recently purchased a car for £2300 through a dealer and took it down because of having a slow puncture. On the way down to the garage the engine management light came on and then started misfiring, have only had the car a week and a half and haven’t been able to drive it yet due to needing to be taxed and insured so it cannot be anything I have done!

I wasn’t sure if, based on my statutory rights, I am legally bound to take it back and get a full refund or have it fixed at least? Wasn’t sure about this 3 month warranty idea depending on how much you paid for the car? • elodie 19 September, 4:01 pm. On Saturday I purchased a motorbike from a dealer, The body work had some scuffing on but on the whole seemed fine.

Once the bike was started it backfired and continued to pop a little when ticking over, and the dealer assured me this was just due to a unusual mix of the fuel/air and some fuel was being left over causing it to backfire and is easily sorted. I called a specialist in regards to this and was told that wasnt the case and it would need a clean out (only £120 but thats besides the point) Also once hitting high speeds (well anything over 50mph) the left indicator keeps falling off due to the fairing (bodywork) being cracked on the inside meaning the whole thing will need to be replaced (around £200 + spraying so around £300) Now the dealer knocked £200 off the bike to start with due the scratches but I didnt mind those, I’m not happy with the bike now, Do I have a leg to stand on with returning it? • Mrs Ed 2 August, 8:55 pm. I sent my car to a car garage when it broke down with jerking first and then gearbox shut down and not responding although engine was running fine.

The garage diagnosed in April that as gearbox and took car to replace recond gearbox and then said a new radiator is needed which I also consented replaced. I paid the full amount in April when they delivered car back to me. After one week, car showing the same jerking. I complained to garage but for 3 weeks no response from them. On 4th week, the car broke down and AA diagnosed it as gearbox issue. Garage did not respond until a week later which they took car away in May. Garage said it was gearbox leak and replaced the seal.

But until today August they have not returned the car to me fully repaired. They said the problem was a second fault and not gear related.

I told them I will collect the car back and send to another garage. After telling them that I will be taking action, they said they will not allow me to take the car back until they have removed the gearbox and radiator they had put in and to return the money that I paid in April to me, discharging their responsibility. Worrying question is Q.

I do not know if they will put back my original gearbox or any gearbox? Can they take out the parts that I have already paid fully? I want to take the car back to send to independent garage to check if the gearbox they put in was faulty. Is there anything I could do to ensure that this do not happen to another victim of substandard car repair, performed not within reasonable care and skill and not within reasonable time ie for more than 2 months they are keeping my car (supply of goods and services act 1982) Q.

Also, can I claim for (1) negligent repairs and/or (2) recover damage ie cost of proper repairs at another garage and/or (3) any damage to my car that resulted from their stripping off the parts they put in initially and/or (4) loss of use of my car for more than 2 months and/or (5) inconvenience of having the car correctly fixed? Any authority and/or legal who could investigate the garage?

My area is barnet and the garage is in essex. 2 August 2012 • Christna 21 August, 12:08 am. Hi i recently bought a used spin bike from a business and when it arrived 9 days later it was not the bike I had agreed to buy plus it had no foot pedals.(I initially saw the bike on eBay and made an offer my offer was successful but was offered the same brand bike but different model and was asked to buy the bike outside of eBay for commission purposes). After declining their offer of another type of spin bike they had contacted me that they now have the bike I initially wanted in stock and the same price I offered so I went ahead with it. Money was transferred not their company bank account and guaranteed both on email and phone by the sales rep I was buying the bike I had seen on eBay which was the one I initially wanted. Anyway the bike arrived and after immediately called/emailed to notify them I got the wrong bike and to ask for a full refund and to return the bike but the sales guy sound reluctant to refund my money and asked for me to wait for 2 weeks for his manager to come back from holiday. I had explained that the bike he had sold me was not the one I received and it is not functional as it has no foot/feet pedals.

Can they do that? Refuse to refund my money? I contacted the minute I received the bike.

Thanks • Ashley dewick 28 August, 4:46 pm. I’ve just bought a second hand camera lens from an established camera centre. It is an old model of lens, although I inspected it for physical damage in the shop and it was fine. I took a few test shots in the shop and couldn’t see any issues at the time. I paid and was given a one month warranty. However, now I have started to use the lens, I have realised that the quality is quite poor, and the zoom length that is reported on the lens itself (claimed by the manufacturor, not the shop) is not accurate. I am giving it a couple of weeks to see whether it improves, but if I decide that I don’t want it would this be covered under my rights?

It is definitely not giving me the quality that I expected of the product, although physically there seems to be nothing wrong with it. • 3 September, 6:33 pm. Hello i went to ebay to buy a specific power supply. I found one, i asked to use a courier. He suggested a good courier for a resonable price. He invoiced me, as we agreed to go straight through paypal instead of ebay.

The invoice was £170, including courier. The ebay ad and the emails and phone conversation included discussion of the item. He mentioned that it was second hand but it did work. He mentioned that it was in good condition. He mentioned that he would test it before sending, so, if it didnt work he wouldnt send it. I recieved the item a little later than i thought. The item doesnt work, it came without an internal fuse.

I plugged it in and nothing. I did what i could and have sent emails, still waiting for reply. Is there anything i could do. I was thinking about trying to take the item to him, from portsmouth to cambridge( 170miles ). What can i do.

• Joanna 8 September, 8:04 pm. I purchased a second-hand reconditioned iPhone from an internet company for £220.

When it arrived we put in a new SIM card. The phone has very limited reception – internet access in our home is only available within a short distance of the modem, and the phone signal only works in nearby town centres. We have tested the Sim on other phones and it is fine, so it would appear that the problem is with the internal aerial of the iPhone. The phone was purchased in June for my son, but he was away for the summer and so as the new phone was not working he has been using his old BlackBerry.

We have now been in contact with the seller, who says that the warranty was just for one month and he cannot help. Is 3 months too late to reject a phone which is faulty?

Surely it is reasonable to expect a working phone to last longer than that? • 10 September, 8:23 pm. Hello, I part exchanged my previous car to the current second hand one (Audi) at the garage. Only a week after purchase, the car’s gearbox started failing. Straight away I told that to the garage I bought it from (it came with 3 months seller’s warranty) and I asked them how can it be fixed as it was 2 months left until me and my pregnant fiancee were going to travel to Europe – Lithuania, to get married? They told me that they are going to do it but first they need to know whether it is mechanical or electronic fault (it is automatic gearbox).

I asked them what they would like me to do- to take it to Audi garage or local one for diagnostics? They told me to take it to local garage.

It was confirmed that it is not electronic fault, and wholy mechanical – the gearbox is failing and needs replacing or repairing. After this, the garage I bought the car from took whole month to come and pick the car up, as it was around 100miles away from my home and I was affraid to drive so far, to prevent absolute gearbox fail.

It took them 1 week to do whatever jobs they did. I got the car back on the day we had to leave for Europe. I thought it should be fixed, so I did not worry. However, after getting on the motorway, the fault started showing up again. We could not stop, because of our wedding plans, ferry tickets etc. After we arrived to Lithuania, few days later, gearbox went into emergency mode – failed completely. I had to fix it there, and it cost me £1106.31 to change the gearbox.

Now I am trying to get a refund for the spent money, and had sent them a ‘signed for’ letter and few email’s. What do I do, where do I go and how can I get the money back for this repair? We were looking this car for long time and we want to keep it.

My part exchanged car was sold. What are my options? Do you think I have a case? Looking forward to hearing from an expert about this. Kind regards Don • elodie 19 September, 11:10 am.

Hello, End of this july month, i bought a 2003 reg peugeot 206cc from a car dealer. He told me the car is fine with no issue. The car was fine until 3-4 weeks down the line, the engine management light started flashing and the car broke down that day. Since then, i went to 2 mechanics and it seems no one can fix it.

The car is currently with peugeot mechanics and they are not good either. I havent pass the MOT who expire in 10 days and they keep adding part who still don’t fix the car. Currently they are changing the spar plugs and coil package for the second time (long story) and they are talking about emission issue also to investigate. I have the car for a total of 2 months now but it was at the mechanics more than at my home. I keep spending and spending and nothing is solve.

I have already around £3000 between the car price, the service, the insurance, 2 mechanics inclinding peugeot and now the fail mot. I contacted the dealer, he said the car was fine when he sold it to me aand he didnt offer to help at all. That car is giving me more headache than joy and i just want all my money back because i don’t think it will be fixed and i don’t think i will pass the mot. What are you advising? Thanks elodie • James Chapman 19 September, 3:29 pm. Similar to other queries, but I would appreciate an informed opinion here.

I bought a second hand car on 9th May from a motor trader (not an individual). It recently developed a misfire and, upon inspection by a garage, they identified a number of faults, including the fact that the engine management warning light in the dashboard has either been removed, or painted over so that it does not illuminate. I perceive this as an attempt to hide a flaw. Of course, the trader may not have been aware of this. However when I called the dealer to discuss, he put the phone down on me.

My reading of the string above is that being within six months and being a fault that was not evident at the time of purchase, I am protected by the sale of goods act and the dealer is obliged to make good, refund, or reimburse if I repair. The idea of paying for the repairs myself is not at all appealing, since the fault is undiagnosed and could easily run to more than the cost of the car (£1,300) Opinions on the best course of action to follow? My other alternative is to bite the bullet, clear it through auction and put it down to experience. The MOT expires at the end of October and in its current condition with incomplete combustion, it will not pass its emissions test. Thanks for your input!

• Michael Williams 22 September, 3:39 am. I purchased a vehicle for $1800.00 a week ago from a local guy (not a dealer) The guy assured me that it was a good car. I wasn’t inside when my husband did the title so I never saw it but he said that it was folded so he never saw that it was a reconstruced title and were were NEVER told this.

We found this out Friday when we got the title. We took the vehicle on the highway for the 1st time on Saturday and it started having problems. Had someone look at it today (sunday) and they said that it has this stuff in it that stops the leak because the head is cracked. Is there anything that we can do • jue 24 October, 2:33 pm. Hi, I recently sold a 2nd hand set of drawers on the loot, the buyer couldnt collect so ask if I could take the item which I did, the drawers were ready for use and worked perfectly, I have pictures and witness to prove this. The man buying asked if I could remove the drawers etc and take it in the house for him which I did agree to doing, however I was sick at the time and could not deliver asking my 65 year old dad to take the drawers instead. He dropped the item off and the man thanked him and gave him the moeny, now 7 days later the buyer is phoning me and saying that he had to take the whole item apart so that he could carry it in his home and now it wont go back together!

He wants his money back saying I had decived him into thinking that I would help him. What are our righhts on this matter please. Thanks J • hayley 25 October, 8:48 pm.

On the 13/10/12 i bought an alfa romeo 147 t spark reg bwxwb for £1790 i gave you cash and i traded in my old car which you decided to buy for £250.00 you said it had alot of miles and was old we wnet to the post office i paid for tax on traders. And i paid by card. One week and a few days lagter which is today my car gears are not working i called you you said you would call me back once you have spoken to your brother. I texted you to ask you what was going on. You later called back and said there is no warranty for clucth or engine. I explianed that this was not about the warranty this is about the sale of goods that were faulty.

I asked you to pay for my vechicle to be repaired and you refused and put down the phone. I called you back and quoted that unders the sales of good act 1979 that i am allowed to ask for my money back and ask for my car to be repaired as it was not fit for purpose. The guy later phoned me and said he will put £80.00 into my account he is ot willing to pay the full amout of my repair. What should i do??? • mick 22 November, 7:46 pm. I have a similar problem with a van i purchased and the oil cooler fell of, power steering pump failed and yesterday the turbo blew. All this within 3 weeks but 8 weeks after purchase.

I contacted trading standards via citizens advice and i have the right to get my money back as the van was not in a satisfactory condition. Simply because (after searching the net the turbo should have outlasted the engine and should not have parts failing within the short time limit. My advice is ring this number. 08454 04 05 06 its citizens advice for consumers.

It was a help to me. Good luck • Andrew 24 November, 2:07 am. I bought a 2nd hand Ford CMax from a main dealer on 1st Nov and paid the deposit of £1000 on my credit card.The car was advertised as having Blue tooth. I gave the salesman my phone to connect but was told the phone was too old. I acquired a new I Phone and gave them this to connect. They could not as they said a part was missing.

The car was booked in to have the part fitted. Went in at 9am and about 2pm was told that the part had not arrived and was booked in again. I was then told it had been arranged for Halfords to fit Bluetooth. I went there and they fitted and indepedant unit and screen which sticks on the dashboard in an unsightly way and is in the way of some controls. I am now told that this model was not fitted with bluetooth although the in- car screen has the red & Black telephone and the message control.They have offered to resite the unit but I feel this is not acceptable as I bought a car which I was told had the in car system. What redress do I have please. • philip ridgway 20 December, 6:29 pm.

I purchased a car in February 2012 from a reputable second hand car company, a nationally recognised company. The car in question is a FIAT Punto 07.

When i bought the car i took out a years warranty which i added onto the total cost i would be paying by finance. The warranty totaled roughly £360. Anyway the car has run perfectly until last week when the car packed in. The message on the screen was check power steering. So i got home and assumed it would just mean a trip to the local garage in the morning to get the fluid topped up. This is a garage my family use whenever they have problems, good reputation in local area. As it goes the power steering is all electronic based so they say they won’t touch it, but they think i need a new steering column, he says he wont charge me diagnostic charge but tells me i could be looking at a bill of £700+.

He recommends a garage specialising in Puntos so i take the car there. On arrival he says they had a punto with a similar problem not too long ago with the same problem and changing the battery was enough so they would take a look and see what the problem was. Just my luck, the guy rings me up and says the laptop gave them a certain message which in short said my steering was broken and would need the column replacing. So i pay him the diagnostic charge and go.

Remembering that i took out warranty when i bought the car, which runs out in about 4 weeks time from now, i take the car back to the dealer where i bought the car, they say they’ll check it over and fix it if its under warranty. They reckon that the steering only needs tweaking, despite what the other two garages said. I leave it to them overnight and collect the car the next day. Apparently the problem occuring is not covered under the warranty so they fix the car, without notifying me first that there will be a charge, which they have apparently reduced from £80 to £20. Not to cause a scene i just pay it. That was earlier today, but I’ve now just got to wait to see if it breaks again. Anyway after that, ive got a couple of questions.

– Am i entitled to any sort of refund on my warranty, i mean im paying for it I thought it would cover any problems on the car, and would stand, providing I had not tampered with the car myself. – Isn’t it a legal requirement to phone me before taking action on my car that will cost me money. – I think they have just bodged it up for now knowing my warranty is running out, what position will i be in if the same fault arises when my warranty is out, afterall if its the same issue that i have now which they have apparently fixed, surely they can be held accountable still? • tanya 4 February, 5:04 am. Hi we bought a peugot 307 4 days ago for £2500 on an 2005 plate after driving it home i checked the oil cap which had some white as i would call it gunk i was advised to wipe it clean and check it again the next day which i did, and it came back this means the head gasket may be on its way out we got a 28 day warranty with the car i know it has not yet gone but we cannot afford any repairs and would not like it to go after the warranty is up.

Would we be able to swap the car or even get our money back please let me know as we are desperate to know thankyou • 8 March, 6:21 pm. Hi there i recently purchased a nissan primastar van from loadsofvans.com i went to pick it up from there showroom in cheam after 4 hours of driving it on my way home the van started juttering down the motorway going from 55-10mph very quickly i manged to put it in second gear and the van resumed back to normal speed i managed to get it home. The next day i went out to start it for work and it just ticked over and over,so i got a friend to bring he’s van and give me a jump start but still nothing the starter motor burnt out and it wouldnt even tick over after about 5mins of trying to start it, so i got towed to a local garage to go on a diagnostic machine. I got a phone call the next day saying the starter motor has had it and the cam belt/shaft has had it and they wanted like £1800-£2500 to repair it. I only bought the van couple days before, i phoned the dealership up and they said it was sold as seen so they dont think they can do anything!!

Is this true have i been well and truly ripped off and paid £3650 for a 4 hour drive in a van? • Aiysha 29 March, 1:03 pm. I have recently put a deposit down on a second hand fridge freezer (it’s was as good as new) she said this was to ensure I wanted it. She said it would be avaiable 31st March 2013, but later messaged to say I could collect from Good Friday evening to Easter Day. I was relying on my friend with a van, but the van broke down,so I had to tell her I could no longer collect. I put a deposit of £50 down about a month before to ensure It was mine.

She is now saying I cannot get my refund back and that it was for holding the goods. Is there any way I can get my money back?

Not once did she say it was non-refundable until now. I couldn’t collect officially her end untill a few days after I cancelled.

Please can you tell me qhere I stand, Thanks • nicky 1 April, 2:18 pm. I am a private car dealer and two months ago sold a car that was driven to Wales from England.At the time of sale I offered a warranty and the purchaser refused saying ‘these cars are bullet proof’instaed asking for a reduction in price. He has now contacted me to say that there are problems with the engine and the repair will cost £2,000.00. I bought the car from auction and made £200.00 profit.

Under SOGA so I have to repir the car and or offer a refund? If it is a refund than can I take into consideration his use of the car. • Peter 11 April, 8:57 pm.

I have recently purchased a car, it read in the yes it is as good as it is. And that the upgrade had been done already, only when i have put down a deposit, they said the work has to be done, which i found odd. When drove the car it had a wobble throught the steering and they said they would put it right, they said they just balanced the cars tracking. They said they did all the upgrades and the car has only done 56,200 + miles. When i picked up the car, and paid for it. We drove back it had a bad wobble still on the car at higher speed it would not stay in a straight line.

The sills underneath on both sides, looked as if they had been painted over with black paint, they started to peel and rust started to show and when we inspected the sills in our garage, they had bad twisted damage all along the edges on both sides, there was some kind of rubbery filler on the drivers side at the back of the silla and that looked as if it had been smoothed over and then also painted over, they said when i asked if the car had any respray work they said not to my knowedge but the passenger wing was a dif shade of yellow the cas paint. And we had to put it all down to the cars age. But the sills are really bad, there is a hole under the arch on the front drivers side wing. The sills are very badly twisted and manky, there is signs of seperation in certain spots on the points where the sills meet on the metal work, + the filler part mentioned above.

I told them i want to return the car the next day for a refund, i got a text from the owner stating the following. Steve the owner sent me a text messsage which i have still got, says – i will have your cash plus give your a check for the rest, if i am not about i will leave it with the 21 yr old male salesmen named ollie, so to me he has already agreed to refund, thats pretty evident. And i still the proof on my phone also and dates and times. When arrived the next day, i was told blaintenly i am not getting a refund. Now is,nt that a breach of contract as owner has already told me he will give me my refund, and when i drive nearly 60 miles im told some thing completely different.

The sales just shrugged and passed it off as if it was nothing, even after i showed hime the message on my phone sent from steve the owner i have his name and the message and date and time it was sent to me and olli,s name in the message of which he said he would leave the money with ollie if steve the owner was not there, he was nto there. But olli told me and insisted they are now not going to pay ther refund. Can you help me, as my understanding is he has already told me before setting out the previous day he will refund my money, the next day, ollie the sales men has told me they are not prepared to refund my money. On the test drive he was very insistant there is nothing wrong with the car, i insisted there was and made a point of the promise of a refund the prevous day, that has not been honoured as the owner has stated to me in the message, they have told some thing completely different after a 60 mile drive form notts to peterborough. They took the car to tyre garage, they balanced the cars wheels and they told me the the balance was 40 grams out on the set up, even when the ollie told me there is nothing wrong with the steering, it was shaking badly he told me it was normal as it was a sports car. So they sell cars with wobbly steering, thats odd.

So i also got him on that situtaion also, when i reminded him i was there for a refund as stated teh previous day, he was dong his best to distract me from this, there was a ratttling sound from the car engine, he told me that was normal, he told me they would put this right, when an hour had gone by after the road test and the tyre garage doing the balance. Hi i purchased a 2nd hand convertible car on ebay last week, and mistakenly pressed pay it now on paypal instead of just paying the £50.00 deposit. When we went to collect the car from the private seller, the roof was not functioning properly, instead of it being totally automatic at the press of a button, you had to open the boot manually then open the roof housing manually stick a screwdriver in a hole to keep the roof housing lid open, then press some buttons to release the safety locks, then connect some wires under the dashboard. Then you can press the button and the roof folds into its space for storage while down, then you have to do in reverse all the steps above to close the roof housing. None of this was specified in the add, she mentions that the roof did not work when she brought the car but her husband had totally rewired the roof mechanisms and now the roof works fine.

We refused possession of the car and left, hoping to open a dispute with ebay and paypal to get our money back, only to find out that the ebay buyer protection does not apply for cars. So we went to the bank and asked them to stop payment under the “chargeback” agreement to be told it could take months with no guaranteed good outcome. So we decided to collect the car as we were worried that we could lose our money and the car as the sellers where telling us that they were moving in the next 5 days and could not guarantee the safety of the car after that time. So we now have a car that was not as described, can we start a small claims track to try to get our money back, and should the car not be used while the court process takes place? Sorry its a bit long! • Lee Burton 9 July, 11:05 pm.

In late December 2011 I purchased an imac described as “seller refurbished” from a company that specialises in refurbished goods. The purchase was from ebay in an auction.

In these circumstances is the iMac regarded as brand new or second hand. I appreciate the sale of goods act applies to both new and second hand goods but what about the EU’s Directive 1999/44/EC? My only concern about the Sale of Goods act is how I prove the item was faulty at the point of purchase. Kind regards Sean • Adam Farr 24 July, 10:27 pm. Hello, Please i need some advice. I bought a second hand sewing machine from a charity shop for 100 pounds.

When i was buying it they i asked them i can try it in the shop they said no its working fine. I took the machine home. When i tried to use it there was a fault in it.

I called them and spoke to the manager and she said i have to wait one week cuz their mechanic is on holiday for one week. I called on monday she said i can bring the item on friday but still i have to wait until monday to get it checked. I took the machine to the shop and the assistant manager collected it and said that the manager will call me on monday once the mechanic checks it. When i was handing the machine to the asst manager on friday she didn’t check the machine and i told her that everything is in original position. Now on monday the manager called me and said that their is a water mark on the machine and it wasn’t there before. I am definitely sure when i gave back the machine on friday the mark wasn’t there on it. It happened after that.

Now my question is that are they legally supposed the give me a full refund or not even if they repair the machine and want me to have it back but i want a refund. And another question is that once i was returning the machine on friday wasn’t the person collecting it supposed to check the machine and confirm its state? They called me after 3 days and said the machine is not in original state. Can i do something about that can they deduct money for that from my refund?? Please help me with this and a huge thanks in advance. • Joanne Taylor-Moss 1 August, 11:57 am.

Having read the posts on here I think I am not in a good position but I will check anyway. I recently bought a horse lorry from a man who’s eBay listing stated ‘part exchange bargain’ and ‘Drives very well for older lorry’ but having checked back is not from a commercial account on eBay.

He is a trader as builds horsebox interiors for a living. I part paid bank transfer and part cash, I had it fully checked over by a garage prior to purchase etc but as I drove off an hour down the road it overheated and then wouldn’t start. It was recoved home 2 hours away but my mechanic here at home believes the heat caused the engine to expand hence it wouldn’t start. It runs again after it has cooled, but the fault was caused by a blockage in cooling system. Will cost £100’s to repair, but mechanic says to get rid immediately / return as will have caused long term damage.

The lorry cost £3950.00. Please advise? I don’t have lost of money to spare 🙁 What can I do? • James McKane 8 August, 2:49 pm. Hi, I recently bought a two-years old car on 17/07 (it was a mobility car with very low millage).

It comes with 3 months warranty. Since a week ago the dashboard started to warn me “servicing soon”.

I took the car to the car dealer’s servicing team and left the car for them to diagnose. I wonder that giving the servicing was only done less than a month ago. Can I claim any time/expenses lose due to a potential error by mechanic who forgot to reset the system after servicing?

Also if there is any fault with the car. Can I claim any money back please etc? • krispy1971 25 August, 1:53 am. Recently my husband bought a second hand car (2001 Opel Astra)for £450 as the seller told it needed some not serious repairs (like a trim, a petrol pump and a mirror). We told the mechanic to repair everything and check if there are any other faults and we paid for it about £200 (the mechanic didn’t notice any other faults).

Then my husband tanked it fully for about £50 just to discover that the engine was completely broken! He put a claim to the seller that the car was completely broken and not worth fixing anymore. The seller has brought OUR car (didn’t pay back for the petrol tanked or anything! So we paid for everything and didn’t take any money back, it was £450+ £200+ £50= £700!Didn’t even tell us he is going to do something with it) and bought us another one (didn’t ask if we want it or not). It was 1997 Honda Civic!!!

Really it sounds like a joke. But it’s not the end yet.

He went on two weeks holiday to Turkey, so we had to wait until he come back. BUT, we still got a log book so it was imposible to sell the car without it. What he actually did with OUR car. The seller’s friend (who was fixing and selling cars) wanted the log book back from us so we told him we must wait for the seller to come back from Turkey and we have to deal everything with him.

So the man with his father blocked my husband’s car when he was at work (he’s a driver) and he forced my hubby to give the log book to him. Please help us solve this problem, do we have any rights? What can we do in such a stuation?

I have a feeling that they did us over 🙁 Many thanks! • maggie 9 September, 3:19 pm. If you bought this car in the UK you are protected under the 1974 Sale of Goods Act. This is your Statutory Rights. The car must be fit for purpose and be durable. Look up the Act.

You keep all the receipts you paid etc., find out the head office of the company and write a letter (keep a copy for yourself) Head the Letter Sale of Goods Act – Statutory Rights. Say under the above act I am entitled to a free repair or replacement state the episodes of problems with the car. Etc., Good luck, Maggie. • Damanr 10 September, 5:17 pm. I am an owner/operator roofing contractor and have an issue with a very large roofing product manufacturer. The product we bought through a local dealer has a visual deffect on a massive scale, and is no way linked to an install error. The roofing product is doing its job mechanically, but the finish color of the roof looks as though it has stripes all down the whole commercial roof.

The manufacturer and dealer agreed that this was a defect and paid to replace the roof immediately. The second time we went to install the product the outcome was the same. The dealer claims no responsibility in the matter stating that is the manufacturer’s issue. The manufacturer is offering my end customer a considerable amount of money, still a small fraction compared to the replacement cost, to leave it as is.

However the property is in a highly visible metropolitan area and the building owner wants this visual eye sore fixed. The amount they offered will not even cover half of the material required to replace the front section. So now, my end customer says his contract was with me to supply material and labor and if need be will have to name my company in the law suit to remedy this problem. Any idea on the proper avenue to take, as we are not a multi million dollar company that can afford to tie this up in court for 2 years? • sharon 11 October, 1:30 pm. Hi, I recently bought a campervan of a private seller for over €7000 cash.

A day later I discovered there was extensive damp which could not be seen with the naked eye, however behind some of the wallpaper the timber frame was rotting away. I have priced the damage at approximately £2000 to repair. I tried contacting the seller several times through calls and texts and they wouldn’t answer. I also called to their house and a family member came out and told me they had left the country, even though their rental car was sitting on the street! When buying the van I specifically asked about damp and was told they had no issues. The person fixing it has said the issue has probably been going on for over a year to get this bad.

Ideally I would have liked to give the van back and get my money, however this isn’t looking likely so where do I stand with claiming for damages? It is a 1992 van, in good condition otherwise. I expected it to have some problems considering age but nothing on this scale. Regards, Simeon.

• Lee 22 November, 7:07 pm. Hi, Hi, I bought a phone for £250 from a private seller via ebay just under 2 months ago. It worked fine until last week when it became blacklisted/barred. My network provider tell me it’s not by them and can’t tell me which network listed it. Apparently this is due to the phone being reported lost/stolen.

I’ve tried contacting the seller who was initially responsive, but has now blocked my messages via ebay and ignoring my emails. I suspect it’s likely that they have done a fraudulent insurance claim on the phone. I’m outside paypals 45 day purchase protection.

Ebay have tried contacting the seller who hasn’t replied to them. Ebay are now therefore recommending I contact citizens advice and/or small claims on line. I’ve repored the issue to the police fraud team, but told it’s unlikely this would result in me getting any financial refund etc.

Do I have stand any chance of success here going through small claims? Is there any advice you could give me at this point? Yours hopefully, Lee • Alicia 29 November, 9:11 pm. I bought a car for 7000 with a 20 day warranty.

The dealers contractor put a passing inspection sticker on it,. I owned the car a few days when it went to repair 11/13 and stayed till 11/25.

I took it to a maine inspection station on getting it back and the car failed! It had 3 major defects “steering rack” “Left wheel HUB: and “Rusted brakes lines” NH pased it only 3 weeks earlier, and shouldn’t have. What is my recourse. I am going to take it to my mechanic for repair, and sue for reimbursement or should considering the false inspection, can I get my money back.

Ive put on barely 1000 miles and lost use of the car for 12 plus days • Alicia 29 November, 9:12 pm. Hello, I bought a used refrigerator with a 90 day warranty.

In the little over three months that I have had it, I have had 4 service calls on it because it will not cool. The ice in the freezer has melted!

I had to pay one service call because they said it was “not broken” the second time. Now, here again, my warranty expired in November, and the thing is broken.

They are saying that I need to pay to have it fixed, when clearly it’s a dud. Do I have any form of recourse? • Katharine 7 February, 11:25 am. I purchased a Ford Focus 05 plate in October 2013 and it came with 3 months warranty. A couple of weeks ago I booked the vehicle into my local car garage to get checked out as the car didn’t always start right away, I wanted the vehicle checked before the warranty ran out on 30th Jan 2014.

Today the car is back at the same garage with a misfired cylinder which I am told is due to water getting in around the spark plugs. They have resealed but the spark plugs are badly corroded and two of them they are unable to remove. This now means I need the whole cylinder repaired which they have told me will be a few hundred pounds for labour alone.

My car is now out of warranty so this is something I am going to have to cough up the cost for myself. Surely this fault should have been picked up when I had the car in to be checked for the starting problems? Data Volley 2007 Crack. Would the garage be liable for not noticing this sooner when I originally had it in? • Irene 8 February, 10:03 pm. I bought a second hand car from a garage dealer.I paid cash but he never gave me any info.log book – slip nothing – had to phone for him to tax it and the new tax has just arrived and have now noticed on my V5C/2 slip that came with the tax disc that the *Taxation class says DISABLED!!

The dealer never mentioned this – he never said it was owned before by a disabled person. When my log book arrives in 4 weeks – will it say on the log book that it is a ex disabled owner. If so – how will this effect me when I want to re sell it. The dealer never mentioned anything like this to me.which I THINK he should of done. Any help with this will be much appreciated. Many thanks • Tammy 30 May, 3:02 pm.

Hi I bought a 2nd car recently of a guy who pretended to be a private seller, I was doing my driving test the next day and wanted a car for passing. I had already looked at several others.

He told me car was fine so I bought it, I couldn’t test drive as no licence til next day, though I went in the car with him, seemed ok though I know nothing about cars, paid £800 for a 16 year old car which to be honest is quite expensive especially as it only had mot and no tax, tax cost me a further 125 for 6 months, though because he said car was fine I was then willing to pay. Only had the car not even 3 months yet and the gear box is gone, already had to pay for new brake pads, discs and calipers etc and found out he is actually a car dealership!

Do I have any right to complain? Thanks • g briggs 5 June, 10:27 am. Hi, I purchased a wedding dress from EBay which the item description stated the dress was size 10/12 however when I received the dress the label clearly says size 8. I have been disputing this with the seller since March and agreed to return the item for a full refund. I returned the item via tracked courier costing under £10 noting to seller charged me £30 for the same service same courier. Since then the seller refuses to issue my refund – she says she hasn’t got it back.

I sent it to the address she detailed and have a courier copy of the signature (although this is just a scribble) She has constantly delayed the process by taking days to consider which address I should return the item too, then when It arrived at her work address she said she wasn’t going in to work for a few days so didnt know if it had arrived or not. I opened a case with EBay and escalated it but eBay said I couldn’t have an automatic refund because it was outside of their 45 day money back guarentee timeframe. I appealed this due to the delays from the seller which could be clearly seen in the comms in the resolution centre msgs and that eBay themselves had incorrectly noted on the file that the seller had provided tracking info – she hadn’t the tracking info was mine when I returned the item.

I don’t feel they have looked at it properly and don’t know what to do next? I purchased the dress in good faith, paid the £30 postage she quoted and retuned the item at my expense.

She now has my money and the dress back and I have nothing. Any advise would be appreciated. Considering small claims court? • jason 17 June, 1:04 am.

Hello- Ive recently bought a car from a dealer, paid £3000 for it. Ive had the car for less than six months and now the gearbox is cruching and griding when going into third, fouth and reverse. When i bought the car i was told there would be three months warranty on it which i had to sign for. After looking over the documentation the dealer had ticked one month warranty and i stupidly took his word for three and signed for it. Do i have any legal rights???? The cost of a new gearbox fitted is around £800-£1000 which i think is unfare i should have to pay it!

• Rose 17 June, 4:29 pm. I brought a vauxhall zafira two weeks ago from a trader in birmingham he delivered the car to me after I had driven it for the 1st time I noticed there were a few chips in the windscreen then I noticed I could always smell petrol I got told the flexi hose needs repairing and the back box of the exhaust needs to be replaced. I got.in touch with the dealer as I have a month warranty with the car he said he would sort itafter. Lots of calls to him I ended up taking the car back to him with the intention of him fixing it however I ran out of time as he didnt turn up on time and I couldnot get it done. He then said he would be intouch on the monday. This did not happen I text him I called him and he never got back to me then on thurs this week I broke down had to call out a mobile mechanic who informed me that the starter motor had gone and that the trader would of been aware of this. I tried to contact him through phone calls text messages even e mails and on whattsapp.

He ignored everything. He since blocked me on whattsapp and not replied to anything. I still have two weeks warrinty left on the car. I have sent him a official letter explaining my sistuation and that I want redunding for the repairs for which I will send invioces for.

What are my chances of getting reembursed? • David 9 July, 7:40 pm. Hi I bought a second hand car 8 days ago, which had an MOT the day before I picked it up. Ever since I’ve been driving it, I have suspected it was a little noisier than it should be upon acceleration. I have always had bigger/faster cars, so thought perhaps it was just me being daft. Apparently not, whilst driving the car today, day 8, the entire exhaust fell off. What can I do and what are my rights please?

I bought the car from a used car dealer. I cannot understand how it passed the MOT anyway, as the exhaust has lots of corrosion and I can hear lots of rust, I think, inside the exhaust if I move it back and forth.

Thank you • Simon Webb 16 July, 4:16 pm. I brought my car from a well know car dealership, it’s 2008 and had it’s MOT the day I went to see the car, and no faults came back, I’ve already had to take the car back as my brake lights went and I had to have a new brake light switch, this was included in my warranty(3 months or 3000 miles whichever comes first) it’s now the 4th month and my steering keeps going and my brake have become sensitive my headlight then on randomly and the engine makes a weird grinding noise, I was told when brought that there were no problems with the car, should I stl pay for repairs?

Or kick up a fuss?! Thanks • mr g b capps 17 July, 9:29 pm. But the BUYER from new does have Stautory Rights under the sale of goods act. 1979 or similar year. I would get back to the person who sold you the TV and say, if he/she has the receipt or other proof or purchase that they could write to the Items Manufactures and say: Dear Sir, I purchased this TV from you on (date) and it has gone wrong. I enclose the receipt(make sure you also copy the receipt and keep it), under the Sale of Goods and Services Act 1979 a product needs to be of sound quality fit for purpose and durable.

This act I believe covers me for 5 years. The TV is only 3 years old. Please send me details of how I can send this TV to you, for Repair or Replacement under the act.

Kind regards, (The Purchasers Name) Signed. If they are a good person they will do this for you. • barry winsbury 28 July, 8:06 am. Just purchased a compressor via ebay described in item specifics as used with the definition of good working condition and fully functional. I was wondering if i could get advice.

I bought a second hand car for 4495. The dealer gave me 6 months warranty but on 5 month the crack sensor went on car. I covered cost for recovery. 9month since i bought it the turbo is on way out. I seen the dealer and said that im not happy and that its npt fit for purpose and its faulty goods. He said he woild fit turbo if i bought it but i dont think this is enough as i bought a 5k car so i wouldnt have these problems and now im thinking of going to trading standards and small claims court.

I dont trust the dealer and think hes lied about other things like full service, new timing belt etc and i think i should get engineers report done. Do i have a case? • davy 2 August, 11:35 am. I was wondering if i could get advice. I bought a second hand car for 4495 on 56 reg. Vw passat 2.0tdi. The dealer gave me 6 months warranty but on 5 month the crack sensor went on car.

I covered cost for recovery got that fixed or fannied up. 9month since i bought it the turbo is on way out. I seen the dealer and said that im not happy and that its not fit for purpose and its faulty goods. He said he woild fit turbo if i bought it but i dont think this is enough as i bought a 5k car so i wouldnt have these problems and now im thinking of going to trading standards and small claims court. I dont trust the dealer and think hes lied about other things like full service, new timing belt etc and i think i should get engineers report done. Do i have a case? • Paul 6 August, 9:35 pm.

I recently purchased a car from Perrys (as little as 2 months ago) I got it on finance and the car was valued ar £8.5k (but I’m paying more with the finance) Anyway when I first drove it, I noticed it was a little strange going into 3rd gear (slipped in, and made a short little grinding noise when going into 3rd gear from time to time) I mentioned it to the salesman during the test drive, and he said it will just be a me getting used to a new clutch. Which seemed feasable, as I’ve only had 1 previous car for about a year.

Anyway it’s continued ever since, and I assumed it was something and nothing. But I noticed I only had 3 months warranty, so I decided to get it looked at while it was under warranty. They confirmed there was a problem with 3rd gear, and said it was a syncho and hub (or something) and that I need to leave it in for a couple of days to get sorted.

3 days later, I’d heard nothing so I phoned them saying can I collect. As I was borrowing my partners car but she needed it back (and I needed my car to get to work) The woman sounded surprised that nobody had contacted me (while she’d been off) and she said it wasn’t as simple as they first thought, and that I need a all new gearbox which will cost 3 thousand, and my warranty will only cover up to £500.

I’m very surprised that the warranty for £8.5k car only covers up to £500!! And I’ve only had the car about 7 weeks and it was like that since I got it. She said that they were looking at other solutions and options because my warranty would only cover £500. And that they were sending the gear box off to some company for a full refurbishment, then when it gets back they will refit it back in the car. And I’m looking at a week before I get my car back. I was worried that she said it needed a new gearbox at £3k, but because my warranty wouldn’t cover it (they went for a ‘cheaper’ option) I’m worried that this fix will break at some point down the line (when the warranty is expired) and I will be folking out thousands to have it repaired.

And her reply was ‘Oh, well it comes with a 12 month gurantee) She didn’t ever tell me what was wrong or the fault, and I was too upset and angry to think to ask. Anyway people have been telling me I should be demanding a hire car from them while this is happening. I’m not sure what my rights are, they’ve had the car since last thursday (6 days ago) and I phone them yesterday so I’m looking at next tuesday before I get my car back (which will be 12 days later) I’ve had to walk to and from work the past couple of days (as I can’t afford taxis, and buses are hard to get to my work location and I work nights) I’m very surprised the warranty only covers up to £500 for a £8 thousand car. Plus it only had 1 previous owner, had apparently been serviced before I bought it and had it’s mot in April. The car is a vauxhall corse 2011 ltd edition 1.2 engine (if that matters) Can I demand Perrys to fit a brand new gearbox?

Or are they doing all they can by doing an alternate solution by sending it off for a refurb? And can I demand a hire car, or some sort of compensation for not having my car for over 12 days. Seeing as I’ve only had it 7 weeks and the gearbox was like that since I bought it. Thanks for any help. • ross beach 13 August, 10:10 am. Hello, i bought a car from vw on finance, it came with a 2 year service plan. I recieved a text after 10 months saying it was due a service and to call to book it in.

After putting it in a recived a call to say new pads were needed on the car. Now ive only done 6000 miles since buying it, and ive read that pads can last roughly 30000 – 70000 miles. Should it not have been upto thwem to replace it when the car was bought if they had so little life left?? And were do i stand to complain?? • Sara 14 August, 7:52 am. My partner and I bought 2 used cars from perrys dealers, paid cash £5000 for one and £11,000 for a 2007 audi TT on finance. Hi, I’ve recently bought a second hand pram where one side of the handle bar cable had snapped (which I knew before I bought it) was told was a cheap easy fix one side worked fine but shortly after only using the pram a couple of times that side snapped too.

This didn’t affect the safety of the pram but made it difficult to change the handle height and folding the pram down (had to use house key to push clips in) I called silvercross (the make of the pram) and they told me because the prams second hand it would cost £50 and then parts on top, refusing to sell me the parts to fix it, which they stock because the handle is riveted and could break the pram which they wouldn’t be liable to fix. Although my partner has taken the handle apart to get the cables as was told a bike shop have the same cables which was incorrect information as they’d need to drill extra space as the connectors are too big. I’d say I’ve had the pram around 6 month roughly and used it no more than 3 times. I’m unsure what my rights are.

Thanks in advance • Kim lee 8 September, 12:31 pm. Hello, I recently bought a Mini Cooper second hand car from car dealer, the dealer drove the car with me round the block and he let me drove the car round the car park only and it was fine.

However, as I drove it home from Leeds to Manchester on the motorway. Soon I stop at home and I noticed something went wrong with the coolant system, I think it seem to be the water pump faulty. I have been to the garage who has told me that the water pump and gasket needs to replace and it will cost around a thousand pounds to repair. I am unsure as to what my right are in this instance or am I entitled to give the car back to the car dealer and get my refund?

As I only own and drove it for less than two hours. • Dinesh Jansari 17 September, 2:34 pm. Approx 4 months a go I bought a 2 year old Jaguar XF WHITE 2.2 Diesel. Since 2/3 weeks I have started to notice, on the front bumper colour getting off-colour and In two parts colour is peeling off. I also closely noticed that there were quiet a few stone chip marks on front bumper and on bonnet, which has been hidden with a touch- up pen.

I telephoned to the company, PERRYS JAGUAR OF HUDDERSFIELD, but they are not agreeing their fault, I bought it through Internet and they delivered the car to me at my home adress in Leicester. I need you to look at the car carefully and give me this faults in writing, so I can take legal action on the company. Since I bought the car, I have done approx 700 miles only. What is your opinion on this faulty paintwork, which they did not tell me at a time of buying. The salesman also agreed to give me 12 months warranty, but somehow in between company sacked him from work, and they did not provide me with any warranty.

Look forward to hear from you soon and kind help to solve this problem. Otherwise the car is in excellent condition.

Regards – Mr. Jansari • Susan Ellam 18 September, 10:47 pm.

I bought a used jaguar stype 850000 miles six months ago for £ 5500.00. Had no problems until last week when something in the engine dislodged & went through the block on the motorway dumping all the oil & completely killing the engine. I contacted the dealer who was very sorry & offered to sell me a new used car at cost so still about 3000.00. Could someone pls advise me if I should settle for this or be pushing for a complete re fund, replacement car, or replacement engine supplied & fitted Many Thanks • David 19 September, 9:50 am. Hi, I bought a car from ebay recently the seller has an office and has sold multiple cars so I assume he is a trader not a private dealer. I purchased the car just over a month ago, I had initial problems replacing two front tyres, although annoyed I took the cost looking back on a previous failed MOT it appeared the rear tyre (nail embedded) was moved to the front so as to pass? Also on looking a previous sales the vehicle I now own was sold in July and returned due to the engine warning light coming on and although the buyer is still up the viewing of the vehicle is not?

So to the problem initially the card drove reasonably good, however now I am loosing power in acceleration, dangerously so as it just drops as if I have hit the breaks!! The engine warning light has also come on? Do I have any rights in retuning the vehicle or charging for what undoubtably may be a large repair cost. I do believe the seller was aware and I have tried to evaluate his thoughts and but he is in the mind he was not, however one of his emails states he bought the vehcile a few days before he sold to me well this is not true as he had previously sold this vehicle as I mentioned previously! Please advise if I have rights on this issue I now face • natalie 25 September, 10:46 am. Purchased a caravan on Gumtree for £5500 two weeks ago. Asked relevant questions, had there been water issues/damp?

Were informed No! Caravan ad described it to be in good condition & a lovely caravan. On receiving the caravan found hidden damp, had an independent survey the following day showing significant problems.

Notified sellers immediately. He denied any knowledge of it or of having done any repairs. It’s now in their approved repairers. Found out today, the seller was fully aware of damp issues over a year ago and was advised to repair it then and he is now threatening to pull out of agreed repair unless we give him £200. He refuses to do any correspondence via email so we can keep account of everything after having been asked on numerous occasions to please not phone us and either write or email yet persists on phoning.

Ideally we would like a full refund but would accept repairs. Where do we stand if we were to take him to the small claims court and are we within our rights to now demand a full refund, we accepted his offer of repairs on Saturday but his conditions have since changed. Any advice would be most gratefully accepted. Regards, Korine • louise 29 September, 5:55 pm. I wonder if anyone could give me a little.

Advice regarding an experience I had earlier this year – in may when I wanted to buy a couple of pieces of old brown furniture from a local private charity.And. Had negotiated with the sales assistant on the price I was prepared to pay for the two items which was 60 pounds.I then put down down a 30 pound deposit with the intention and arrangement that I would pay. The outstanding amount the following week.I paid by debit card and it was at this point that the woman who set the charity up arrived and when told of the transaction taking place – decided that she wasn’t prepared for this attangement to go ahead and when I asked for my money to be refunded back onto my card.It becvame apparent that neither she or her staff knew how to operate the card machine in order for this to happen.I then asked for cash in lieu of this situation so that I wouldn’t be out of pocket – only to. Be told by this woman that she. Wasn’t prepared to refund me. That it was company policy not to give refunds and that was that.If I had had a car with me on this occasion I would have just cut my losses and taken th piece of furniture in the best condition but I wasn’t in that position and wasn’t prepared for the row we were by now having to get any worse! No matter what logical conclusion I suggeasted she didn’t want to know and was most unpleasant.This is a charity I have previously bought items from without any problem and left a really nasty taste in my mouth.

I am still out of pocket. 30 quid and although I’ve written to her charity and asked for recompense.have heard nothing back.Any ideas or advice?-_-? Lauren • Sarah Farrell 13 October, 8:20 am. Hello Just one month ago I bought a Honda Civic 06 from a second-hand dealer. Since purchase the car has occasionally had a ‘judder’ while driving but I put this down to me driving a deisel for the first time and perhaps shifting up gear too early. Yesterday I was driving along and the accelerator just stopped engaging but the engine was still running. I pulled over and restarted, the engine came on again but still nothing from the accelerator.

After that the car wouldn’t start. It’s turning over but just won’t start up. I also realised the aircon unit wasn’t working when I got the car home and we were due to be taking the car back to get this sorted but now the car isn’t driveable. Unfortunately the dealer is over an hour away and every single time we have contacted them since buying the car, the response we get is always “oh well my boss is away on holiday at the moment” – yeah right. It’s suspected that it could be the fuel pump which could go up in to the thousands to replace and my warranty says it will only cover £300. Where do I stand with this as I have had the car just a month and already it isn’t even driveable? Any advice would be greatly appreciated.

Thank you in advance! • neil mccormack 15 October, 12:02 pm. My parents brought a pre reg Suzuki crossover over a few months old with 2000 miles on the clock for 17500. With in a week a hill start fault appeared they took it back straight away and they looked and told them it was repaired. Days after the fault came back along with a new fault that the radio came on and off intermittently and could be turned off again manually. The car was taken back again. Parents told that they have dealt with the hill hold again and now that should be fine but they couldn’t find any issue with the radio.

They added that it must to be computer fault that they cant find and they cant just change that because its to expensive, computers are a new thing for Suzuki and so bound to have teething problems. The same fault came back with the hill hold, the radio issue continued and a new fault started of the rear reversing camera will come on in forward mode.

The car went back and stayed in for 4 days. They explained that they still cant find the issue with the radio or the camera but have defiantly sorted the hill hold. The car had been back 6 times at this point for the radio and camera and each time they claimed that they couldn’t find the issue and they must see it before they can deal with it. My dad thought they thought he was losing his mind as the salesman made him feel as though he was imagining the problem. The cameras came on whilst my parents were close to the garage so they took it straight away and they got to see the continuous malfunction.

They agreed that they see the issue and kept it for another 2 days. The problem repeated and again it was taken back, they messed with it and said it should be ok now.

Then just over a week away the car wouldn’t start. With no other choice my parents called out the AA who told them the battery is flat but cant understand why.

They need to drive a few miles without turning off the engine to recharge the battery. They drove over 30 miles in day light with electric on. The were informed and they said its because you don’t go fair enough journeys of just 2-3miles are to short to recharge the battery. Two days later the battery went again and the AA came back out, they explained this is not normal and there is clearly a fault and they must go back to the garage. They checked the car and replaced the battery and said its just a faulty sell in the battery.

Only two weeks before this, the was serviced by Suzuki who claimed to have checked the battery. Then Friday 10th the radio wouldn’t switch off AGAIN, they took it back and explained they cant cope with this anymore my parents are 64 and 74 and not in the best of health and accepted repair not to cause a fuss. Suzuki have removed the computer at as they are admit that it is faulty however cant replace it until they have been given permission by an important person. They will contact my parents by close of business on that same day, they didn’t. My mum called the garage on Saturday and the sales person said how coincidental he was just about to call them. There was no news, they haven’t heard anything and so can not give any up date.

They promised to chase the issue and call Monday 13th, they haven’t. I have taken over the situation now as my parents cant cope and it is making them very ill. I have emailed Suzuki direct informing them of the issue on Monday and have had no reply. I have sent out a recorded delivery letter to Randles (the dealer) who received it at 12.30 today. The letter explains the issue and I have quoted the consumer act 1979 and have asked for the car to be returned and refunded. I believe they will argue with in the 14 day time frame and expect another chance to repair.

Ideally I want a refund which ever way, my parents will get rid of the car because they no longer feel safe. Losing thousands of pounds in part ex. Sorry about how long winded this has been and thanks for reading it.

Is there anything else I can do? • laura 16 October, 12:49 pm. Hi, I bought a motorbike nearly a month ago from a guy on gumtree who said it was fine, no faults etc.

He dropped it round, and it rode fine. After filling it up with petrol, I noticed the fuel gauge wasn’t working.

Just a loose wire I thought. When I parked it up at home, fuel started leaking out of it! I planned on taking it to the garage ASAP! I rode it to work, it was still riding fine so I assumed it had just been filled to much and overflown! It wouldn’t start when I went to go home, so my other half jump started it for me and drove it home.

It sounded and acted like the battery had died. Replaced the battery and it still wouldn’t run for me to get it to a garage!

So we called a local mobile mechanic. Who said that it had a cracked fuel tank that had been that way for a while, this had ruined the electrics and there was a whole bunch of other stuff wrong with it to. Basically it could have exploded at anytime! I’ve only ridden it 3 times and less than 100 miles and it’s going to cost £400 to fix.

As it was a private seller and he didn’t tell me of any of these faults do I have any recourse? He also hasn’t given me the logbook apparently he’s waiting to get it back from the DVLA’ but he did write me a receipt. Is there anything I can do about this Since he obviously lied about the functionality of the bike and knew there was a fuel leak and didn’t tell me. What can I do? • Jack Towell 18 October, 4:15 pm. I am wondering what my rights are with regards to I purchased a car yesterday from an independent trader. They sold it at a reduced price stating they believed there was an issue with the suspension and that the noise made was because it had been sat stationary for a long time.

When I got my mechanic to look at it the very next day he discovered the Crank shaft was nackered. He says I could legally give it back to the trader and get my money back. I phoned the trader up and they would not accept. What are my options? • Sylvi 30 October, 3:25 am.

I bought a car yesterday, a saab 9.5 sold from a garage, I tested the vehicle on the Wednesday, it seemed to drive fine. I subsequently bought the vehicle on Friday, it was knocked down in price to 500 pounds, it’s a beautiful looking car, inside and out. On the way home, on the motorway, the oil light came on ( odd because the garage said they checked the oil and water) the car then suddenly cut out.

The battery was completely flat and when the recovery service turned up I could see oil (a lot of oil) leaking from underneath the car. The car had been stood on the forecourt, which could account for the battery, but the oil???? Anyway, as the car lasted less than one hour, do I have any chance of getting a refund on the vehicle or is it ” buyer beware”? • Chloe 17 November, 6:45 pm. I brought a mobile phone from a man from ebay, but we dealt outside of ebay. He told me that he has the Receipt and will send it with the Phone.

This would then give me a years repair cover. But on receiving the phone there was no Receipt. I phoned him and he said he will send it on and opologised. It never has arrived even after numerous phone calls to him. I have proof that that he said he would send it on by him telling me in text messages that he has it. Do I have a Case here for a Small Claims Court? • Maggie 3 December, 11:01 am.

Hi Rachael, If this car was purchased in the uk you are covered by your Statutory Rights. The car has to be durable and fit for purpose. This is under the Sale of Goods Act 1979. This means the garage is obliged to repair or replace your car Free of Charge. Go back to the garage and tell them this. And you are now exercising your Statutory Rights under the Act. Take no rubbish from them.

This only applies to the UK. I have no idea about cars bought in other countries.

If you want some help on this please feel free to email me.. Uk Best wishes, Maggie.

• Kerry 4 December, 7:53 pm. I brought a second hand car (05 reg) for £1300 on 28.11.14. Was told it had a full MOT and had just had a full service.

Got it home the next day I found it had an oil leak, the service light was on and the warning break light come on. Rang the garage. They had it back the next day. We did want a full cash refund but they refused so they had it to put right.

A week later 5.12.14 they’ve still got it and not repaired it. What are my rights for a full cash refund now. (In the mean time I am paying for tax and insurance for some thing I don’t have) please can some one help • Eryon 6 December, 3:12 pm. 15 Days ago I bought in cash a car advertised on Ebay as in excellent condition. The car had more dents and was dirtier then I thought and wear and tear yet I did not make a fuss about it given I got a discount and I really needed the car for work. The person gave me assurances that the car is in excellent condition etc. It has almost 1 year MOT.

Today after 16 days of easy careful driving the car suddenly stoped while I was driving on 20mh. I looked under the car and I could see a leak. I opened the bonnet and there is a leak somewhere around the engine.

I have contacted the dealer and told him what happened. He told me he is going to book the car in a garage sometimes next week but I need to get the car to him. I would really appreciate if you could tell me what is the best course of action for me to follow?

Do I have to pay for this fault? On the evening I paid him he pulled a paper out under witch he had written sold as seen. Am I in trouble? This repairs are normally very costly and I somehow feel he must have known.

I also suspect he could have tampered with the mileage. • Jessica pattee 13 December, 1:48 pm. Yesterday i was lead on this imac computer was fairly new. I didnt have internet signal where i could google reviews asked her if i could come back shes like its okay my house is down the street. I followed her she knew i did photography she needeless to tell me it was made it 2006 she said Farily NEW!

I figured two years old 3 at max shes like you know these macs cost over1200 barnd new im like yes ive wanted one shes like ill sale it to you for $250 today came to $265! I told her when i got home it doesnt support my editing programs and she want give me a cash refund!

What can i do she owns a second hands store there are no signs no where about refunds only allowing store credit oh yea no cd was in the box. Then she sends me hateful message i need to rethink what im saying?? • Dionne Beavers 17 December, 5:36 pm. Hi, I bought a car from a second hand garage end of September. Mid December it died so I contacted them & they came to take it to look. It took them 4 days of ‘not knowing’ the problem before they took it to a Vauxhall garage where a week after they took it we were told the ecu had died.

The garage where we bought it are now saying we are only covered for mechanical not electrical & therefore it’s down to us to repair. Can anyone advise me where I stand please? • Nichola 22 January, 2:38 pm. I purchased a car for my son. Now 3 wks later he’s found the the heater doesn’t clear the windscreen of condensation from the cold weather. We’ve got a quote to get it fixed which could cost my son £300, do we have any rights to go back to ask the garage to get the repairs done or do we have to just pay ourselves? Also my son has had to have the water reservoir fixed due to a leak The garage serviced the car just before we took away so they should of had noticed the leak when service was being done.were also waiting for them to fix the wing mirror which was broken when we purchased it which the garage said they would have done but still waiting for a call back.

What rights do we have with the vehicle? • Mike 13 January, 3:33 pm. Hello, please any info will help. I recently went into an antique shop, and purchased a beautiful coffee table. One I have never seen before. I didn’t have a vehicle to move that day so I paid the man and was told that he would hold it for me at no cost until I could come back to take it with me. When I returned to pick it up it was gone he had sold my table.

I asked for my money back, he said no that I can have In store credit. Is there anything I can do in this situation?

• Richard 19 January, 9:48 pm. I bought a Renault clio from a mechanic at the garage & used car sales where he works. He was supposedly trusted & recommended by a trusted friend to be honest.

He knew my needs & was asked specific questions about the car, one of which being “is there antifreeze in the radiator because we don’t want it freezing & springing a leak?” He replied “yes there was, he had checked & it was fine after starting on a frosty morning”. I drove the car home, a journey of 7 miles & the radiator was dumping all of it’s contents when I pulled up. When we took the car for a test drive two days earlier it was fine. Is this man liable as a trader? He took the car for an mot the same day at a different garage.

Strangely his was the signature on the mot & emissions certificates! He is not answering his phone to my calls & has not done so since starting to ring him half an hour after picking the car up. • David Bennett 20 January, 9:21 pm. My friend has a car on finance and after she took the car to be serviced their mechanic test drove the car and it has been written off as he crashed it, she has been told they will reimburse the value of the car but she will have to continue paying the finance company even though she did not crash the car, does the garage (Hyundai) not have to cover the costs? She did not take out GAP insurance but believes this doesn’t matter as surely the garage should have GAP insurance, any advice would be greatly appreciated. • helen cocker 21 January, 7:15 pm.

Hi my daughter has bought a second hand car from a garage. The car is only 6 years old with service history however within 5 weeks of taking ownership of the vehicle it caught fire whilst moving and is now obviously a write off The garage has said it will make up any shortfall between insurance claim and what she paid. I however believe they have full liability as not suitable for purpose as only had it 5 weeks. There is a warranty but it was verbal!

There is still a receipt though • gary 29 January, 9:06 am. My wife bought a second hand car from a local garage. Now on the advert on facebook he stated that it had a full mot with no advisories.

Since it’s MOT it had only done 9 miles. Since we took it home (only stay 1 mile away from this garage) it now has a bad oil leak from crankshaft seal, the air flow intake that connects to the engine has falling off, the handbrake is to slack.

Should this have not been pick up on the MOT. Can my wife take this back to the agarge and demand that the defects to be fixed?? What concerns me the MOT took place right opposite the garage where she bought the car Please help • Kimberley O'Rourke 4 February, 5:27 pm. I have bought a car in the last 2 and 1/2 months from a dealer, prior to the final purchase they had sent the car for a cambelt change on my behalf: I paid for this separately and this was a separate transaction through the dealer. A couple of days ago, the alternator belt either failed or came off: this belt has had to be removed to replace the cambelt, therefore whoever changed the cambelt must have removed and refitted the alternator belt.

This is a costly job on the vehicle to repair. What are my rights on this and who is at fault, if anybody, the dealer or the garage who fitted the cambelt? • Iain Massie 26 February, 11:28 pm. I recently purchased a Volkswagen van on gumtree for £4,000. I purchased the van 4 days ago. I had just done about 200 miles in the van and the gearbox packed in. The van is currently in the garage awaiting repair.

Iv been in contact with the person I purchased the van from asking if he would contribute to the bill at all as i have only had the van for 4 days and he replied saying “I won’t be paying the bill as you viewed the van before buying and it is now not my responsibility”. Do I have any comeback or am I left to pay for the whole bill myself? Any Information on this matter would be greatfully received.

Thanks, Iain • Ron 27 February, 5:03 am. I have recently purchased a used car from a second hand dealer (not a main dealer) I picked the car up and they said the engine management light came on and were on when I saw it the day before (which it wasnt) to which I reply I would have noticed a light on the dash straight away. He said he had changed a sensor and the light had gone off but could or could not come back on. I took the car after paying PX and just over 2000 in cash.

On the way home the engine management light came on and shortly after a message saying engine malfunction come on and went into limp mode. I made it home and contacted them and they said they could collect the car at a charge (which I wasn’t willing to pay) I dropped the car off at the garage the day after and they have had it ever since (3 weeks now) after getting little communication from them they said they had ordered the wrong parts, their suppliers had let them down ect ect.

They didn’t supply a car until I said I couldn’t have any more time off of work or I would get the sack (this was 4 days ago) this also has the engine malfunction light on and a flat tyre which this car doesn’t come with a spare. Have told them about 1 week ago that I wouldn’t my money back as I couldn’t see any improvement from them and they had replied with you can’t do that I know my rights. What I want to know is can i get my money back and my PX car or if they kept my car could I just have the full amount. I would really like a response on this as I feeling I have been robbed out of near 6k. I think I have been more patient then anyone else would have been. • Erika 5 March, 12:44 pm. Took my 1992 yukon to a shop Told the just fix anything in the engine to get it from point a to point b.he took me around the truck pointing things out that need fixn BODY TIRES BRAKES ECT.

I repeared the above. I call to see progress he says he fixed brakes I said only engine but since its done i cant do nothing about it. Went to pik it up,After 2-4 months. Found the window down on drivers side dusting of snow on seat. As im questioning why windows down helper hands me a pen at the same time Im talkin to owner I sign. Next Had to buy plexy glass finger red from cold didnt make it ti license plates on my way next day to pik up got a call TRUCK IS NOT FIXED Waitning now Have reciept to truck whats my rights • G blackhurst 16 March, 2:53 pm.

I have just a second car got it home the back tyre was flat took the wheel to have it repaired and found there was a crack in the wheel there more than crack the dealer came and took the wheel away came two days later with wheel next day the went flat again took tyre of it was the same wheel got on to the dealer he said he would get a brand new wheel about a week later the went flat again so we took the wheel of again guess what it had being weled again what can I do about he keep saying it is ok the had being M O T by the same why didn’t see the cracks in the wheel • John 20 March, 5:14 pm. Hello, I’m having a dispute with a car dealership at the moment.

I exchanged my old car (that had a mot this month) and paid 300 cash for a new car. At the time of sale, the dealer looked at my old car and told me he would say it was in “fair” condition. He did not look at the engine or even turn it on.

We went back to the office, put the info into his computer and told me he would give me the book price which was 1200 and suggested that I look around and anything I want, I could subtract that figure and we would work out a deal. I found the car I wanted and we agreed I would pay 300 that day and the deal was done.

We signed the contract, I returned home to sort insurance and to get cash etc. Next morning my new car wouldn’t start as the battery was flat. I called the dealer and they switched the battery for me. Unfortunately after that, windows and central locking ceased to work. When I returned to the dealership about the problem the guy that does the servicing told me he couldn’t do anything because there was a major problem with my previous car. I went to the office to speak to the boss and he told me that the car I had given them needed a new engine!

I explained this was news to me but now they are refusing to do any other work under the 30 day warranty until I pay an extra £300 for the car I now own. As I said previously, the car had just passed an mot. I wasn’t aware of any problems with the car but on reflection, the salesman didn’t even ask me! They are now telling me I have two options; I give them my new car back with full refund or I am to pay more money and I can keep the car! Really would appreciate some feedback on this as I don’t know where I stand, all I know is that it doesn’t feel right and that I think they are just trying to squeeze more money out of me as they did not do their required checks before a deal was made. I’ve had my new car looked at by someone else and there is probably 250 quids worth of work to do on it.

Cheers • richard 25 March, 2:10 pm. Hi, I bought a car six weeks ago at a garage.

They printed off a duplicate mot certificate and there was no advisory for a crack in the exhaust, the previous two mots were conducted at the same garage (not the same one as I bought the car from), they also assured me it had been checked. However, when i got the car serviced I asked the mechanic to do a general check over. He found the crack in the exhaust, the wheel bearing is nearly at point of collapse, the brake fluid and coolant need changing. What are my rights in regards to the wheel bearing and exhaust? I have been trying to get in contact with the garage and they avoided my attempts for two weeks. I arranged to take the car in today for an mot however when I arrived the guy I spoke to said he knew nothing about it, that the mot testing station was not working and there were no mechanics in because they had all been switched around, he was the same person who I spoke to over the phone but claimed to know nothing about it. He said to bring the car in again on Monday but I don’t trust he’ll carry out the mot properly.

Would I be able to get the work done and get he money from them? I would very much appreciate your help, Harley • john Julius 12 April, 10:53 pm. I purchased a dryer for 120.00 from a man on Facebook who has a unit store in hey wood I purchased the dryer and got it delivered and he removed my old one I got 6 months warranty with the new dryer also. The dryer was delivered in the 10th April on the 20th of April the dryer didn’t seem to be heating up and so he replaced it with another in the 22nd he quickly shown me how o use it and left upon the first time I used it it was making a terrible sound which was so overpowering it was louder than my tv in the living room so I messaged him again stating the problem I forwarded a video and told him I was not happy with this dryer it is now 1st of May and I have had no reply or answered calls is there anything I can do? • Nick 3 May, 2:28 pm. I bought a second hand car 2 weeks ago and after getting it home we notice when sun shined the widows were marked badly.

We initially thought this was due to the vehicle being cleaned and it was excess cleaning product left over. This appears not to be the case as marks are still all over the windscreen and other windows on the car after professional vaulting & it makes it difficult on the eye when driving as. Also it looks like the windscreen is badly scratched from the windscreen wipers- we replaced them immediately I paid cash for the car do I have any comeback as far as the windscreen is concerned. I believe those marks weren’t there when I initially took a test drive. • Nick 8 May, 8:17 pm. Hi having recently purchasing a kawasaki zx6r from a local garage I was informed that the motorcycle comes with a new mot and service.

The bike also came with 3 months warranty. 3 months after the warranty has expired the motorcycle developed a tapping noise within the engine taking it to a local garage they informed me due to the mileage when the bike was last serviced it should have had the valve clearences and throttle body checked. I contacted the garage where I purchased it and they said they didn’t do it now the motorcycle is completely broke. Is the company liable for this and where do I stand? Thanks • Catherine 12 May, 6:26 pm. I purchased a Vauxhall Insignia 5 months ago (5000 miles) from Arnold Clark.

Last week the car started to miss-fire and needed a new coil pack and spark plugs as well as a new tail pipe exhaust (£500). The car still wasn’t right and after having 3 different garages look at it I was told the diff bearings where shot and needed replaced (£600 – £800) depending on how much work was involved. I took the car back to Arnold Clark as I wasn’t happy at paying between £1000 – £1500 after only 5 months but they have been absolute useless and not budging – they have priced up the repairs via a 3rd party at £800 and telling me it’s sods law about the repairs and my own fault as I didn’t purchase an extended warranty. Is there any recourse or anyway I can raise this matter? They kept the car for 5 days before giving me their final decision so that’s 5 days I was without my car. I’ve sent an email to head office/complaints but haven’t heard anything from them after 5 days.

I’ve seen various posts about how I have certain rights within 6 months of purchasing the car but not too sure how accurate these are???? I can get the repairs done at a local garage for £200-£300 cheaper than what Arnold Clark are quoting me as well so thinking I may have to bite the bullet and get it done! Any advice or comments greatly appreciated. Cheers, J • Matthew 14 May, 8:43 am. Hi, I bought a second hand Peugeot 206 from JPK motors in Manchester in March 2015. I understand it’s 13 years old and that’s why I only paid £550 for it but what I wasn’t aware of was that it was a Cat C. No one informed me of this, since buying the car I have noticed that the cooling fan doesn’t work so I had a mechanic look at it and was told that that wasn’t the only problem, it apparently has the most dodgiest wiring.

The new fan will cost me £170 but probably isn’t worth spending that on it because of the state the wiring is in. I don’t know what to do? • liz fretwell 2 June, 5:15 pm. I recently purchased a 2nd hand 3 seater settee from a charity shop.I paid a £15 delivery charge.I was busy in the kitchen as the delivery men arrived so I told them where to put it in the living room.They then left.When I went into the living room I saw that the men had left 2 iron rods and a bag of screws on the floor next to the settee.I rang the charity shop and told the manager that the settee had not been secured. (The 2 end seats were recliners, so had to be secured to the middle section or they move apart). She told me that that was how it came into the shop (rods and screws seperate), so thats how they were sold. Could you please advise as to what my rights are and what should the next course of action be.

I was not told at the time I purchased the item, that rods and screws were not fitted and that The delivery men were not going to fit them. I do not know where they go, and I have a back condition, so am unable to lift anything heavy. • alllister 23 June, 3:21 pm.

Hi I bought a second hand gas oven from a shop. On first use it burnt my food to a cinder. I have been told by a gas fitter the thermostat has gone.

It is apparent that the shop did not have a proper inspection on it otherwise the inspection would have shown it was not fit for sale. It cost 125.00 and the repair is 238.76 including call out charge by stoves. I have been back to the shop twice and he doesn’t want to know and told me it was my problem. Can anyone help please? I don’t know what to do. Thank you • Tariq Ali 13 July, 3:00 pm.

Ibought a car a week ago from a dealer it was a Volkswagen golf 05 plate. For no apparent reason it will not start so called the dealer he gave me a time on two occasions but Failed to turn up on both. I now got a new time n date. I spoke to the dealer and he is saying he will only cover the engine,gearbox and clutch but no electrical problems.

The car is parked outside my house and won’t start if I have to tow the car to a garage from my house who is responsible for the bill? Your answer please.thank you khan – 20-Aug-15 @ 1:26 PM • Mark 22 August, 10:19 am. I recently sold my mobility scooter privately.

The chap who bought it turned up and took it for a test drive around the block. He said it was fine and he haggled me down and bought it. The next day he phones saying he isn’t happy and wants his money back.

I ask why and he says the lights don’t work properly. I tested the lights before he came to look at the scooter and for all I know he could have tested them himself when he took it for a spin as the switches were right under his nose. He now wants a full refund and I turned down two buyers to keep hold of it for him. Do I have to give a refund?

From the way he was speaking on the phone and refusing to test the lights while on the other end it seems like he may just have had a change of heart. • suzanne corner 24 August, 8:08 pm. I recently bought a low mileage good condition mini cooper from a private sale through word of mouth it was not yet advertised.ihad a test drive but did not reverse car outside the house owner said he will park it. He wouldn’t except any offer and day later I struggled with reverse gear.then it was not driven for a week til tax sorted today after struggling too much the garage wants £600 to fix selector corrosion & worn out cables.Can I do anything its been 3 weeks but 2 weeks on the road? • Cial 25 August, 8:57 pm. He I recently bought a mazda 6 2012 model costing me 10,300 on finance, I have had the car for 32 days 2 days over warranty and I noticed the tyres r balding on the outsides on the front leaving tons of tread everywhere else, I have only done 3700 miles in the car and they wear new tyres. I phoned the dealership and they have told me that it’s not covered any more but they will pay for tracking but the tyres is my own expense.

So I have an argument here? Should I try to ensure they pay for the tyres or am I out of right because of the matter and mitigating factors. Thanks • Sue 26 August, 7:48 pm. I bought a secondhand mobility scooter. From a used car sales 5weeks ago. Today I wanted to go out on it to visit my sister.

But when I turned the key. It kept making a bleeping sound. As if it was in reverse.

And will not move forward or back. I phoned the garage where I bought it.

They said press the reset button. I did but no luck.

The garage said they would talk to someone who may know what’s wrong with scooter and I’m to call back tomorrow. I payed £150 for the little mobility scooter. What are my rights • Samantha 1 September, 2:19 pm. Have recently purchased from a used car dealer a 56 plate Ford galaxy with 82000 miles on the clock. The car broke down driving home and has been in a garage ever since. Have been told that the crank shaft is faulty and will cost upwards of £2000 to fix!

The car came with an AA inspection and 3 month AA 5 star warranty. My concern is if the AA refuse to pay up on the warranty who will foot the bill. Am I within my rights to ask for a refund from the dealer?

Can I ask them to pay the repair bill as the vehicle wasn’t fit for purpose when they sold it to me? • madeline mirza 14 September, 6:16 am.

Hi i brought a wardrobe from a second hand shop, it was sold as seen and i didn’t pay much for it, when it was delivered there was a few faults on it and catch missing i contacted the shop who sent a guy round to repair, which i thought was ok. I since brought another wardrobe from them which was fine, but the first wardrobe even though i said was ok is still faulty. Th shop has refused to do anymore for me as I have for 6 months and they state sold as seen, do i have any rights on this. Thank you • shelby 14 September, 9:52 am. I bought a car off craigslist and the seller said the car was in excellent condition with no mechanical issues whatsoever and the title was clean. I drive the car about 5 minutes it seemed fine i wanted to take it out on the freeway but she was in a hurry supposedly had to pic up her child. So she rushed me they test drive.

I shouldve known better. She didn’t give me a bill of sale starting she was selling the car as is. She said all the car needed was a can of freon Cuz the ac pump had just been replaced. On me way home i noticed it smelled like it was burning and when i shifted gears there was a loud sound in the rear end. I immediately pulled over and called a friend to come check it out as i didn’t want to take any chance I’ve hearing the engine or doing any more damage to the car. I literally drove less than 10miles when this started.

He followed me home Cuz i had my little girl with me which infact noticed the smell also and she’s 3 years old she even asked what was burning. Pretty scary.

Anyway i found out the car has a cracked radiator a valve cover gasket leak the ac doesn’t work at all it has to much freon in it and worst of all the sub frame is cracked which is a major safety issue with bmw and has been recalled but she ignored it and never fixed it. She claims it’s not get problem and i should’ve taken the car to a mechanic before i bought it. I highly doubt she would have allowed a stranger to take her car to a mechanic if she barely key me drive around the block. Anyway she refuses to give me my money back she said she doesn’t have it anymore.

Do i have any chance in the world of making her take this car back and getting my money back? I live in California and i paid cash for the car!

Any advice would be appreciated. • Garry Best 14 September, 12:32 pm. I bought a truck from a local used car dealer it drive fine on the road during trying it out they told me they went thru all the brake lines and brakes to make sure it was safe this was in June and so I was driving it the other day and the break line bust my husband took the wheel of to try and fix the line he liked to have never got the drum off because of so much rust I took pictures it is really bad is there anything we can do they say they are not responsible but they lied to me!!

• Andrea Wilson 21 October, 2:40 pm. I have order a couple of items from Very, 1 was an Xbox One and the other a CCTV package (which I had organised to have a handy man install and had to pay for his wasted time) both items although sold as new came opened with the security tag broken and resealed with sellotape. When I called requesting these to be change they made me return the items wait 14 days for my account to be re-credited with the price of the item not including original delivery then to reorder and wait for them to redeliver, is this standard practice and is there anything that I can do to recupee the price of my call to them and the price of the wasted handyman? • john grimwood 10 November, 5:16 pm. I am currently and have been for nearly 7 months trying to get help from ford dealer for which i have 12 plate ford transit that has body work and paint guarantee. The problem is the roof paint has bubbled and rusting, the gutters on both sides are split and coming apart letting water under the paint, the underside of the bonnet paint is bubbled. According to fords this is except able for a 3 year old van that’s cost a lot.

I disagree i don’t think its been sprayed or treated to a good standard. The body work on any vehicle should last longer than 3 years. They tell me they will offer a token gesture towards the cost to repair but this will in no way cover the cost. I cant believe in this day and age a large company can just produce something not too standard and get away with doing nothing to help.

So i am contacting you to find out how i go about fighting them for some form of justice. • Marie 16 November, 10:35 am. Hi i recently bought a second hand car off gumtree which i paid 1,200 for it was bought as seen 2 weeks after having the car the head gasket went do i have any rights for having it for such a small amound off time? I do belive it was something the privious owner was aware off as the mot is due in a few months and when asking why they didnt put a new one on and then sell they didnt know wot to say im a single mother who took months to save and cant afford to get fixed its so unfair also the adress i viewed the car at was different with a different owner when my v5c arrived is that alowed? Thanks • Nicola 20 November, 5:58 am. We bought a second had car for my son. It needed work doing on the car before we collected it, eg new clutch, window bracket and air bag and service light staying on.

The day we collected it all was done apart from airbag/ service light staying on. The garage said they haven’t got enough time now but bring it next weekend. This we did and still not fixed, this went on for four different visits. I even saw the garage get parts out of other cars to use.

They took the car in for two days to try and sort the problem out. The car was returned to us. Now those lights aren’t staying on, but when you start the car the lights should flash through a sequence, but all the other lights do but not those two. Which leads me to believe they have been tampered with to show they had fixed the problem. I have made load of calls to the garage and I get yeah we will call you back. I have send two emails with no response.

I have asked for our money back, but I don’t know if I have any rights to this as its now two months this has gone on for. I plan to go to the garage today and talk to them • Lorraine 3 January, 10:05 am.

Hi bought a phone off gumtree but wanted it fir my daughters christmas. I agreed to pay bank transfer so to get it sent that day.

Paid £10 p&p extra for it to arrive with a tracking n trace number. Now still nomphone and now seller who communicated by watsapp and txt is not answering calls or msgs. Although I know they are sent. I have contacted bank he has withdrawn money I put a bl9ck on his account.

Contacted Action fraud and police. Is there anyway I can get my money back at all it was my daughters christmas money.? I know I have been stupid and usually pay by paypal as I buy and sell on ebay and gumtree. • Carin 7 January, 12:37 pm. I bought a car 6 weeks ago from a Second hand Dealer the car is 2003 reg.

We took it for a test drive and then went back and bought it a week later. The car was inside the showroom (important point) and when we took it home was in our own garage for a good 3-4 weeks. We have since taken the car out and it has been outside whilst we have had this bad raining weather. The floor of the car was soaking wet so we took this to a garage and they have informed us that the door seal membrane is none existent. We have gone back to the garage who we purchased it from and they have refused to do the repair stating its over 30 days old. • Ian 11 January, 4:47 pm. I sold a device for recording game play on the pc [told him its all there in the box, with software and all working], didnt ask a lot and even gave them a £5 off for picking it up, 5 days later the bloke emailed wanting his money back because he said it didnt work, so why not email me the day he bought it??

Anyway a day later he emailed to say its working now, so i thought thats the end of it, but then he emailed back and said it doesnt matter how long he has it, if it ever breaks he will come down demanding his money back. If it breaks in the coming weeks or months, do i have to give him his money back or is it upto him to sort it out? • Tim Deacon 12 January, 3:45 pm. I recently bought a used car, vauxhall corsa life 1l for £1100, it was a private sale, however after 4 days the car wouldn’t start, leaving me and 2 kids stranded. After taking it to the garage he finally managed to see the ECU was not working and needed to be replaced (not cheap) I found out yesterday that the car I bought was previously sat at a garage for 5 months last year for reasons unknown. Where do I stand, it’s been two and half weeks and the car is still in the garage waiting for new ECU.

Not looking forward to the bill. Many thanks Tara • Catriona 8 February, 5:45 pm. Hi I sold my beetle 1.6 2002 plate, I owned it for 3 months but couldn’t afford to run its massive engine so I got a 1.2l polo, sold it 2 weeks ago to a lady in Darby and as she was so unsure on driving all the way, I said if she was definitely interested I would drive the 55+ miles from Coventry to Darby at my cost (we had been talking for a week and she had already let me down on a viewing) So I drove to hers with my dad following in his car to drive me back if she did buy it! So after she test drove it and 2 men she had at her house had test drove it, looked at all the paperwork and last mots and current mot (still has a couple months on it) and looked under the engine she agreed to buy it for £1000 not the £1200 I had it advertised for but it needed new tires and it was hunting when it stated As STATED in my advert with pictures of the bodywork!!! I went and bought my new car for £900 and drove home, she didn’t have any issues and said she’s going to take it to a garage and have new tires put on it and her daughter is going to clean it the next day as she loves it!!

So it was sold 10/2/16 and yesterday on the 24/2/16 she calls me saying it’s been to a garage and failed a emissions test and needs a new engine as it could blow up (apparently even though I drove it to her with no issues) she said I need to buy it back off her as she isn’t happy? And said she’s going to call a solicitor and county courts as apparently I knew it was faulty?

I wouldn’t have drove it to her if it was going to blow up, I’d driven it daily to and from bham, Milton Keynes and around coventry with people and children in the car, clearly I’d never put any of them at risk nor myselfshe keeps saying I knew it was broken and I need to give her a refund What can I do? I’m not a business I’m a private second hand seller of my own vehicle that I had in my own name? Where do I stand? I’m 22 and clearly don’t have loads of money to throw around and I don’t feel like I owe her a refund or money towards it as I didn’t do anything wrong?! Please help it’s stressing me out x • Andy 7 March, 2:04 pm. Bought a vauxhall astra for 1750. All looked good.

Full service history brand new mot cert 10 days earlier. Took the car home and it ran ok (158 miles done total in a week and a bit) and the car doesnt start. Had a garage check for anything and have been told starter,alternator and a possible ECU needing done on the car (second garage looking in a day) wondering what i can do as i bought the car on the 27th feb 2016 and its not working properly after 7 days of being at home (low mileage for the vehicle and also has a lot of extras for the car which i needed for the mrs) any extra help would be amazingly helpful • THANDIWE 14 March, 12:16 pm. Hi I baught a secondhand static caravan that was being advertised on eBay but was being sold buy the caravan park for the private owner. I went to see the caravan and spotted a few issues and what looked like damp so I asked and was reassured that it had been sorted and any issues that they would fix if I gave it to them in 48 hours so I did a snagging list and there were a few leaks and they sorted them. One leak was from the shower and it leaked into the bedroom next door that was in the August, now the caravan has not been used over the winter and have gone back in and the bedroom where the shower leaked has a lot of black mould can I do anything about this or can I get my money back as we can not sleep in that room. • phil 16 March, 7:45 am.

Bought a zaf couple weeks ago as expecting twins and have 2 children already. I had mine knocked off originally as the sales guy said it could do with a new battery. After few days I noticed it wasn’t requiring a battery it was infact requiring glow plugs. Long story short glow plugs didn’t come out so head had to be removed.

Before removing the head the chain had to be slackened however chain gave way before the crank bolt would remove. Bolt removed it was discovered that the crank pulley its self had collapsed and that was more than likely reason for the chain goin The car is now back together however have now noticed the steering rack has a leak. I have spent far to much money already as most would no. Just wondered if any would no if I still have any consumer rights on this the sales guy is aware of this up to the point of removal of crank pulley • Kearia 16 March, 8:31 pm. Hi can anyone shed some light. I bought a citreon ds3 from arnold clark in 2014 it’s a 2013 plate. It was advertised at £11+ I put a £4k deposit down as well.

Paying it up on a 60mth 5 year agreement total cost nearly 14k. Am frustrated as I believe they mias sold the car in first place as they did not tell me there was a very small dent on the bonnet and a sharp edge on the fibre glass bumper. And few scratches.

So I explained all this to them they said we’ll it’s a used car these things happen to used cars but they did agree to polish out the scratches. But only recently I noticed my diamond cut wheels r beginning to corrode rust setting in surely a 3 year old car should not be having these issues also the lacquer on the wheels have a look of fading cloudy look to them is there anything I can do do get arnold clark to give me new wheels or fix the problem? Am still under warranty but that does not come under the warranty so we’re do I stand with this? • Stevo 2 April, 11:04 am. Hi I recently bought a used car £3500 from a trader after 2 days I took it back as the clutch was faulty, trader repaired the clutch at his expense I asked him to service the car whilst in for repair general oil, oil filter air filter. I paid £100 for the service.

A week later the engine failed major fault left stranded on motor way, the AA recovered the car and found a screwdriver in the engine bay and the air filter cover was not re secured! I took the car back to the garage that I was told did prev clutch repair and service but they did not do the repair, it turned out the trader repaired the car at his premises but refused to give me a receipt of the clutch repair!

I took the car to my house and had independent mechanic inspect the car and found the oil filter housing loose so had lost oil and caused engine failure again relating to the service from trader! Trader told me I had problems and I had to pay for engine to be stripped down! I then found all rear seats soaking wet inc boot spare wheel area also both footwells wet and Windows steaming up! The trader told me when I bought it that he had had the car valated for me so the seats will be damp for a bit! I sent 3 rejection letters claiming full refund! Not as described not fit purpose not satisfactory quality or repairs, unsafe vehicle etc but he refused to pay up he constantly tried to say it was my fault for engine failure but I have evidence from AA and mechanic that the botched service led to engine failure and a near miss accident on the motorway! In end I have started small claims court!

What do u think of my chances of winning this case? Very unhappy with this cowboy trader he also said was because I had done excessive miles? And over revved the engine? Without any inspection? How far can I take this? I would like his car business closed down if I had my way! Ste • brandon 6 April, 9:27 am.

My daughter’s gearbox went on her car and she took it to a garage that had done some work on her works verichles, the owner of the garage gave my daughter a verbal agreement of £400 pound for a reconditioned gearbox. My daughter said ok that is fine, the garge had the car for 3 days for the work to be done, when she picked the car back up and driving home she could feel that the job had not been done. So she took it back again and the garage said he would have another look but it would cost another £450 pound on top of what she already payed, the garage then got another gearbox from a different ccompany to do the job, now today 3months after this he is telling my daughter that she needs to pay another £500 pound again on top of what she has already payed, can he keep doing this she has only had a verbal agreement with him, and nothing in writing • Martin ball 30 April, 1:18 am.

Hi i bought a second have kymco pulsaur 125 for £900 58 plate last week from a bike dealer. The main stand bent when i put the on the stand when i got home 40 miles away from the dealer. I have had to charge the battery 3 times as it not holding its charge. The spark plug gap fell apart in my hand when i was checking the spark plug, the front break started grinding. I asked the dealer for a refund but he refused saying i have to let him fix the problems witch he has but i am concerned that the bike is not fit for prupourus as i have had to pay out money to get it back to him as he will not pick it up. Any advice would be greatful thx • Julie 6 May, 10:30 am. I bought a car in January from Stockport car supermarket for quite a lot of money on finance for what I actually got.

I’m a learner driver so 5 months and only 314 miles later which included getting it back To Birmingham where we live the car fully broke down. On inspection by a mechanic I had a hole in my radiator and my head gasket had gone.

In his professional opinion he said there is no way I had done that to the car and it must of been like it when I got it. The warranty which I took out for lots of money refused to pay for it and the garage are expecting us to pay to get the car to them for them to inspect it but I’ve read up on this company and I know for a fact they aren’t gonna fix it for me so then I still will have to not only pay to get it up there but then pay to have it fixed and get it back to me. I’m better off just getting it repaired myself but then can I claim back from them? • Julia 2 June, 4:42 am.

I bought a Car from a used care sales forecourt November last year which came with a standard 3 month warranty. Now 5 months later my car suffered quite a spectacular failure, repairs currently total about £1000 already which didn’t fix the issue, now piston issues and other replacements required to get the car running will put the total bill up to approximately £4000 in total.

The car was bought for just over £4000. Do I have any rights to go back to the original garage that sold me the car for reimbursement to cover some or all of the cost of the repairs? • Jane 12 June, 11:28 am. Hi I recently purchased a second hand ring from a shop like cash converters. At the time I was in a hurry and only paid attention to the size. I paid a deposit and asked them to resize it. On the Wednesday they phoned to say it was back from the workshop and because I was in the middle of moving my friend collected it.

I wore it for the first time on the Saturday and noticed it kept snagging. On closer inspection I noticed it’s actually broken.

I didn’t notice this at the time. Do I have any rights? • Natalie 13 June, 9:21 am. I purchased a used van for £10000 5 days ago. On the way home I noticed the van had a fault but the dealers were closed and so I had to travel home which is a good 200 miles away.

I contacted them the next day and they said to bring the van back and they will look at it. This will be a 400 mile round trip for me, a missed day of work and all the costs of fuel and the added mileage to my van 🙁 Can I recover any of my travel costs as the van was sold to me with the fault? I checked the paperwork and they didnt take the van for a final road test, if they had they would of noticed the problem.

Thanks in advance • Kate 16 June, 11:54 pm. Hi I saw a car on a 2nd hand dealership. I viewed it and it seemed ok, however it had no MOT. The seller asked for £50 deposit and promised to get it MOTd the next day.If it failed I would get my money back. When I went to collect it I took a mechanic who inspected the car and the MOT certificate.

He said the car was dangerous and could not have a genuine MOT due to several of the many faults. The seller has refused to give me back my deposit. I have checked with DVLA but it says the car has no MOT. Can anyone advice please as the car is now relisted for sale with an MOT. Thank you • Joanne Burton 19 June, 8:13 am. Hi, I bought a campervan on eBay (private seller) and have since discovered it has huge corrosion and it a huge danger to drive.

I have been told it is not repairable and the seller had problems 3years ago when she bought it on eBay. The corrosion was not detailed in the item description and I did ask if there were any other faults I should be aware of and she she said there wasn’t.

I have got a letter from the garage who are writing a letter to confirm the extent of the damage. They also said they are very surprised it passed its MOT as it is a deathtrap, although they will not put that part in writing. Do I have a chance in small claims court? Should I pursue the MOT although it is 9 months old. I have contacted the police. The seller is refusing a refund and claiming she did not know but it is clearly a lie.

Joanne • Sue 23 June, 7:40 am. Hi, On 12th of May I bought second hand car from theoretically private person, but he is buying second cars for resale (i can proof that through numerous ad on fb) On last monday ive been told by member of public that the rear wheel is beadly wobbling. Yesterday car went to the garage and ive been told that rear axle is gone.

I contacted seller who is claiming that it was me who broke the car and refuses to pay for repair. The full cost of repair will be between 300 -500. What I can do? • jason 25 June, 9:15 am.

Hi i brought a car from my employer i was told it needed spark plugs and it would be fine. When intact after taking it to a garage it was a lot more than that it was un road worthy un drivable and i asked the boss if i could have what ild payed so far back to be told no its my car now iv since recently left my employer who are saying i still owe them 400 which i feel i shouldn’t pay because of the faults i wasn’t told also these people have a team of mechanics that should of picked up on what was wrong with it what are my rights • David Brown 29 June, 2:07 pm. I bought a Audi s8 for 40k, 2012 with 28k mileage. On the way home I noticed a rattle/vibration under acceleration which is quite loud.I notified the dealer the next day and they said to take it to my local Audi dealership for inspection. The earliest appointment I could get was nearly 4 weeks. I took it in then and after having it for nearly 5 weeks they cannot find what is causing the issue.They have looked at the driveshaft,gearbox and other things.The car is partly owed by finance and they are liasing with the dealer now to get the matter resolved.However,they are saying that fault must be mechanical for them to consider a refund or a replacement.My view is, that a car of this quality,mileage,age should not have this issue regardless.What is your view on the matter?Thanks • Paul 19 July, 2:35 pm.

Hi, Around 5 weeks ago I sold a seadoo sea scooter for around half of its original price. The item was sold as it wasnt getting used and I couldn’t see the point in having a £800 diving ornament.

I had used it for 2.5h-3h max prior to selling it without any problems. It had been charged a total of 3 times by me during the time that I owned it & on each occasion I put diving seal grease on the OWI that has to be secured once charged & before using it to go underwater, I even gave it a ‘top up’ charge & tested it in a bucket of water before I took it to its new owner, I did point out that it didn’t imediatly work following the ‘Top Up’ charge, that it took it an hour or so before the battery showed that it was working but that after this it worked without issue.

I insisted that the buyer tried it out but he refused to try it, I repeated that the new owner should test it for himself before he takes it away, as I wouldn’t be held responsible once I had left him with it! I reiterated that I had charged & tested it befor I brought it to him & that I was happy that it was working fine.

The buyer contacted me later that same day to thank me for the sea scooter as he had used it to find a lost ‘GoPro’ camera after I had left the dive site. He then went on holiday but I don’t think that he took the sea scooter on holiday. He has contacted me today to say that the scooter doesn’t work, I have reiterated that it worked on the occasions that I used it & that it worked when I sold it to him & further to this he used it to dive with on the day that he bought it & that he was over the moon with it. I have asked if he has read the instructions prior to using/charging it as the Barry can be overcharged & that from flat it takes 4 hours or less to charge.

He has said that the Internet says that it’s a battery issue. This item has a number of rubber seals that need greasing with specialist grease (as per the instruction manual)! I was told by another owner that they charged their sea scooter but that they forgot to replace the watertight charging screw, this fried the battery on his scooter & he had to buy a new battery pack at £318. Do I have any responsibility for this scooter? Bearing in mind, I don’t know under what conditions the sea scooter has been subjected too! Regards Paul • Rachel 20 July, 3:16 pm. I bought a second hand engine from a dealer in England at over £800 two weeks ago.

It was sold as fully working. When we received it my mechanic noticed some damage and repaired what he could. When he fitted the engine it ran for a few seconds before it started leaking oil and cut out. It needs to have the pump and injectors looked at and probably fixed.

The supplier has only offered that he will collect the engine, however my mechanic has spent two weeks working on this and we operate a vehicle hire business so we are losing money every day the vehicle is off the road. What are my options in terms of redress. • Ian 30 August, 7:33 am. Hi I bought a second hand car from a new and used car dealer 8 weeks ago. It broke down on the.

Way home on day of purchase. It was recovered and was in the garage for nearly 4 weeks.

I got it back and two weeks later it broke down again. It’s now been back in the garage for a further 2 weeks. The service is pathetic. They never return my calls they tell me they’ll call but they don’t. I will have made my second monthly payment and have only driven my car for 2 weeks. The repairs take an eternity.

They use my petrol up while they have it. Is there anything I can do about it at all Cheers • Ryan 1 September, 1:04 pm. I sold a set of wheels to a guy who travelled from London to Nottingham to collect he inspected them and bought them he put them on his car and a week later messaged me saying they are buckled and wants a refund or he is taking me to court it was a Private sale I’m not a specialist or trader where do I stand he said I didn’t list they where buckled and that’s because to my knowledge they where not but it took him a week of driving on them to come back and say they are buckled and wants a refund or legal action • p earl 1 September, 4:34 pm.