Contacting HP Customer Service Center HP, or Hewlett Packard, is a computer company founded in 1939. The company started out in a garage and has since grown to a multi-billion dollar company. As of 2011, HP reported more than $127 billion in 2011 and is ranked as the no. 11 company on the Fortune 500 list.

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The official website for HP serves as the starting point for sales, marketing and customer support. You can access a multitude of contact information from the official website.

To leave a comment about your customer service experience. Contact Info: Phone Contact Numbers HP offers a long list of contact phone numbers for everything from technical support to general support. They’ll even answer your questions about HP products before you decide to make a purchase.

Dear Sir, I am having HPPavilion g series laptop from last year.I had faced few issues during the period and visited 3-4 times to service centers. I was facing keyboard issue last time and called care center, machenic came to me and checked the laptop suggested to deposit it to the service center. I deposited it on 3rd september and received on 10th (Yesterday). Keyboard issues has been resolved but now another issues arises that my headphone connector and brightness keys are not working. During the period i called service center few times but dinn’t got any response or clarification of the problem.I had issue with my harddisk but they took 2 weeks time to my complain date is 12 semptember and my coplain ID is and there is no responce till now and i called to customer care they take me confrrence call with the sercve centre and promise me that my my issu will be resolve with in 2 day’s but there is no responce again what’s going on resolved the issue.I fed of your customer services which you are providing because i faced lot of problem every time.

Now as my warranty period is going to over and i received laptop with a problem from service center. Now one problem is resolved another arises. Every time i had visited the service center while you promises to provide services at home. Please look in to this matter Or provide me escalation details so that i can escalate the issue at the higher leve. Please assist me in my labtop i bought it last year september30 at ellerines furnitures johannesburg, so now i took it for the fault that it have i never use it by internet or put a memory card into port so only to find out that all port are not working, now itook it back to the shop they keep telling me that there is no parts, how could you sell a products that does not have equipment.Tell me what to do now because i use that computer for my studies now i am writting exam witout commputer iam lost. Have a Pavilion dv7 ticket # (screen melted where you shut the lid plastic part towards right hand side) after 3 or 4 times that I called, finally did get a call back from Keven Yousa(Saftey Engineer)telco #***-***-**** said he would send a box so I could return Pavilion notebook, never received, tried calling him at least 1/2 dozen times to let him know I didn’t receive it, no call back.

Called customer support again & you are on the phone at least 1/2 average, I would like to get this resolved. Apears HP has a problem that is not handling/carying about.Have used HP items,over 9 years,on/off items.BUT I am one of the people that several health items happened.Also I am Handy-cap,so on.Anyway just purchased the new HP Computer! I have a faily hard communication,talk or understand except seeing email tipe communications BUT TRYING FOR LAST 5 HOURS CANNOT FIND ANY E-MAIL WITH HP.SO ONE OF YOUR DEVELOPED CORP,CAN’T HANDLE TYPES LIKE US.Handycap’s are just as important as any people.If I can get any communications on e-mail would be greatly well taken.Thank’s GOD Bless.

I had a problem with a 3-in-one copier, which I purchased one week earlier. Interesting a couple days ago, after I downloaded the program, we developed a severe Virus. In contacting HP, they sent us to Techzilla, the technical support for HP. After a very confusing 1.5 hour, they fixed the Virus, but somehow sent us hardware, we did not want.

Calling HP Customer, they don’t even know Techzilla, and gave us the run-around RE: customer service. They would NOT give us anyone from Customer service.

We wish to return the package, bu are required to use regular mail, since FedEx would not return, after we opened the box, after finding we did not order. We have no written authorization for these products. We were under the impression these were needed to fix the problem.We are NOT getting HP’s customer service from which to complain. We are constantly being routed to computer-generated responses, with no ‘real person’ from which to complain. Dear Sir/Madam, I purchased a notebook PC about month ago from the USA. According to HP the product has a global warranty and that is one the biggest reasons i purchased an HP notebook. Recently i noticed that my note book display was not working properly so i contacted customer support in India and they told me to visit the nearest service center.

When i visited the HP service center, they told me that its accidental damage and is not covered under global warranty. First of all being an HP customer I am entitled to on-site service which was not given to me.

Secondly If an Indian bought notebook of similar configuration/make is covered against accidental damage than why not a notebook purchased from the USA. If HP USA and HP India are two different companies i should have been told about this and if not why this indifference towards me just because I bought my notebook from the USA. Moreover, the damage to my notebook’s display is not accidental as it was working just fine in the morning and the problem cropped up in the evening without any mishandling or mishap to the notebook. There is not even a scratch on the outside of the notebook.

How can it be accidental damage. In any case it should be covered under warranty if HP provides global warranty and it is covered in the USA. In case it is not covered under global warranty the whole point of global warranty is lost. I am in deep trouble because of this indifference from HP. I hope someone in HP takes note of this and does what a true customer service professional should do. Dear Sir, My self Tarak Rajani I Purchase hp Laptop from Ahmedabad from Vijay Sales Situated at SG Highway after a month time my Lap top have some critical problem with its speaker then i went to the service station and their they solved my this problem But I dont know how it happens then after my speaker start working my CD Drive is not working and even their is no icon is showing in my computer i suppose that their is some hardware problem with my lap top can you Pleae help me out to solve this problem Thanks and Regards Tarak Rajani.

Purchased a laptop from amazon which was shipped from best tech express on July 29 2013. Two days ago the laptop went blacktook to a computer repair service and they said it is a defect and is the led light. I bought this new for my son and the repair guy said it would cost around 200.00 to repair it.

This is only 4 months old. It was a 2000-2b19wm 15.6 inch laptop pc (winter blue) 324.43 was price of pc. Please help me with this matter I had hp products for years and always like them realize there can be problems with some. I am on social security and can’t afford to pay for repairs that aren’t our fault.

Thank You Veronica Husak. December 18, 2013 Dear HP Customer Support, HP has totally lost my business and respect! I have a 4620 home office jet printer purchased on December15, 2012. It has multiple printer problems, the latest being continuous messages to clear the paper jam. The jammed paper was removed and there is no longer paper left in the printer to cause a paper jam. It has now voluntarily lost power that I can’t regain.

The incident happened Friday, Dec.13. I was unable to find the right phone number for technical support until today and spoke with a HP agent in India who gave me Case #. He then put me in touch with his supervisor who told me my printer is “out of warranty by 1 day” ~ unbelievable that HP won’t honor this 24 hour time difference. He gave the option to buy the same printer (probably refurbished) for $49 without shipping charges. I’m not interested in purchasing someone’s refurbished printer problems and a 3 year warranty — Really? The HP supervisor that offered me this cheap-skate sales option needs to rethink that HP is loosing a life-time customer. I have the option of offering this type of support service to Consumer Reports, Costco, face book, etc.

My last two printers were HP and I did put up with the HP pop-ups trying to sell their products. Most annoying and hard to delete, but not any more! As you deserve, my business will go to Cannon in every way. Bonita Sorensen. I have been trying to get my Mac computer to print with my HP Office Jet for months.

I’ve talked to at least 6 people in the Phillipines since last September. The problem gets fixed temporarily then re-occurs.

Each time, I’ve had to repeat my entire story and spend at least half an hour to an hour on the phone with these apparently diligent people trying to get it fixed. On some of these occasions I’ve been told that I would receive an email with instructions on how to proceed and that I would receive a follow up call to make sure the problem was resolved. Descargar Biblioteca Mundo Hispano Pdf Files. I received one email, today, and not a single follow up call.

I found out today, that each of these service providers is supposed to record notes on the problem and provide me with a case number which can be referred to on a repeat call. The last person to do this did it in September of 2012. I have spoken to at least 6 people since, and until today, not a single one of them made notes or offered me a case number. This has resulted in me having to go through the same process and spend at least 8 hours of my valuable time, trying to get it resolved. I spoke to a supervisor named Allen today to let me him that his staff is not following HP protocol by not recording notes, providing clients with case numbers or actually making the follow up calls and sending the emails they promised.

Frankly his attitude was bla,bla, bla, I don’t give a darn about your complaint. I’ve never owned anything but HP printers and have, historically, been very happy with their trouble free performance and the service I’ve received on the help line. So this is a real departure from the norm and extremely disappointing, especially since I paid for an extended service package. The only person who I’ve spoken to in the support center in the Phillipines that seemed to know what he was doing and followed uo as promised, today, so far, is Rowell. The rest, obviously, don’t give a darn about HP clients. Yet another benefit of moving our precious North American jobs offshore to people who are completed disconnected with our reality. HP Pavilion hard drive is fried just over 1 year old.

Pressured to sell “1 more year warranty @$99” before foreign tech support @HP would even offer to analyze problem. The $99 is about 1/2 or more of what I paid for the whole system, but in my frustration on the tech call, I said okay. Later came to my senses & asked for canc of this “extended warranty” & full refund. The foreign reps “Mick” or “Carmelia” or “Jon” or whoever they say they are will lie big time.

As Mick did for mesaying the warranty service was taken off & refund given.only to call 8 days later to see where refund credit is. Each time asking for supervisor & the foreign rep does not want to oblige. Today, a foreign rep who claims to be a supervisor says the refund cannot be promised by a rep. So I let them know I don’t appreciate being lied to by the rep then.

They talk in circles & the foreign accent is very quick & very hard to understand especially since the calls literally sound like they are talking across oceans! Last chance for them to make good on a refund as far as I’m concerned.then I will seek legal aide instead. I will NEVER buy another HP product of any kind. Anyone can kick out computers & other tech products, but once a company has soiled their honesty record w/customers, they will not last. I will not go back to HP to be burnt again ever.

I thought I was buying an American company’s computer.obviously tech support is not in America! Like HP is saying Americans are too dumb to provide our tech support?! When actually it once again is bottom line dollar that made that decision. Shame on HP & all of us who fall for it in America! We have a HP Pavillion that my wife bought in 2008 from Best Buy. The hard drive crashed and burned in Sept.

I called your tech support and spoke to a gentleman who informed me that there were no replacement hard drives being built anymore because they were obsolete. We ran our outdated Compaq laptops with windows xp till they also failed, After purchasing our New HP envy desktop, we brought the old model in hoping to recover data off of the old hard drive. The tech at Geek Squad informed us, if the hard drive was the only thing wrong he could fix it for $100.00. It turns out there ARE hard drives available off the shelf for our old Pavillion. After the years and money spent on HP products by my wife and I. I was very disappointed in your tech support. Not only were we able to repair the desktop.

We got the right info from a trusted source. I don’t think I’ll rely on or recommend your tech support to anyone. I may report this “almost fraudulent” tech service. Shame on you. I bought a HP Officejet 4620.

It worked fine and the screen got cluttered with ‘cannot find EZARC.msi. It is a great annoyance, especially when I check the control panel and find the program with no trouble whatsoever. I probably will not ever buy or recommend a HP Ink Jet again. I have put up with this for months. I have re-installed the product disk a number of times to no avail. I begin to wonder if HP is awake or to cheap to use someone in tech support who speaks intelligible English.

(I don’t speak Pakistani). I RECENTLY PURCHASED 2 HP XL BLACK INK FROM A WALMART STORE, THE INKS WERE DEFECTIVE AFTER USING THEM EACH FOR 2 WEEKS THEY BOTH RAN OUT OF INK. ACCORDING TO HP, 61 XL IS SUPPOSED TO LAST TWICE TIMES LONGER THAN REGULAR INK, SO I PURCHASED THEM. I TOOK THEM BACK TO WALMART TO SEE WHAT CAN BE DONE, BUT THEY SAID THAT, THAT IS NOT THEIR PROBLEM, TAKE IT UP DIRECTLY WITH HP. SO I DID ONLY TO BE TOLD THAT MY PRINTER IS PROBABLY DEFECTIVE,AND I SHOULD PURCHASE ANOTHER ONE.THEY HAVE SOME BETTER QUALITY ONES THAT SHOULD WORK BETTER THAN THE ONE THAT I HAVE.

THAT WAS THE SOLUTION TO MY DEFECTIVE INK PROBLEM!!!! I have deleted PC fix speed which I never wanted.

How it got there I have no clue!!! It deletes to the recycle bin and then I go there and delete it. It still keeps coming back and I have this frustrating problem with PC performer also which I never sign up for. I already have security and they keep bothering me. I even called the customer service and asked how to get rid of this freaking problem. What they told me is what I already knew and do but it keeps coming back and is very hard to get off of my screen which disables other programs that I have running.

Will telling the AZ BBB DO ANYTHING TO GET THEM OUT OF MY COMPUTER. IF NOT CAN YOU PLEASE SEND ME AN E-MAIL HELPING ME WITH THIS STRESSFUL PROBLEM. I AM 60 YRS OF AGE AND THIS IS MY FIRST computer which I purchased at Best Buy almost 5 yrs ago.SO I REALLY DO NOT KNOW HOW TO DO A LOT OF THINGS BUT I REALLY ONLY USE IT TO TAKE AND PRINT PHOTOS-SEND E-MAILS AND FACEBOOK AND GOOGLE AND YOU TUBE MUSIC VIDEOS AND SOME FREE LESSONS ON GUITAR AND THAT IS IT SO I REALLY DO NOT UNDERSTAND HOW A COMPANY CAN KEEP HARASSING ME.

PLEASE HELP ME IF YOU CAN WITH SOME INFO THAT MIGHT HELP ME WITH THIS PROBLEM BEFORE I GO CRAZY. THANK YOU SO MUCH AND I DO LIKE THIS HP PAVILION ENTERTAINMENT PC WITH A WINDOWS 7 INTEL CORE 2. THX AGAIN-HELP!!!!!!! I am a life long customer of HP.

Desk top computers and printers. I have been very happy with most of the products. My biggest complaint is the customer service. It is not good. I have called many times and have had a hard time understanding the rep.

Being transferred many times in a single call is quite normal. The last time I called was just a few days ago. Was on the phone for over an hour.

Took over my computer remotely and finally solved the problem, but in the process took out my screen saver and other saved options on programs. I also asked him to speak slower and more clearly, but I still had a hard time understanding him and he had a hard time with me, also. I asked him to update the info on my printer warranty. It has the wrong date of purchase. I also did a live chat for the similar problem, but didn’t get anywhere with him either.

Also asked him to update the info on my warranty, but to date, it has not been done. I was on the live chat for over an hour with him also. He can’t asking me to please bear with him while he analyzed the problem All in all, it was a very bad experience. Dear HP Customer Service, DISATISFACTION WITH SERVICES RECEIVED AT YOUR ABUJA NIGERIA OFFICE: PRODUCT HP P3400 MT G630 500G 2.0G 28PC – Q8068EA SERIAL NO.

TRF216040W Our Mr. Biodun Adeyemi took our system mentioned above to your Abuja Office for repairs 13 months ago.

He was given a quote and assured that the job would be promptly done. He duly paid to your account after an interminable diagnostic period (via Citibank Teller in favour of HP dated 19th October 2013. About three weeks later, he went to retrieve same system from your office in the same condition in which it was received. I have an HP photo smart 7520 printer; serial number CN32P490RG. This printer has never been initially “set-up”; it requires specific HP set-up ink which I do not have. I purchased this printer from Best Buy, they informed me that the ONLY way to obtain the required ink is to get it directly from HP; they provided the phone number.

THE PROBLEM: though I have repeatedly telephoned HP, since June, 2014, and have been told at each phone call that the needed ink would be shipped and I would receive it within 3-5 business days, no ink has been received. Shipping case #; I was assured on 8.11.14 that the ink would be received by me within 3-5 business days. It has not been received. Needless to say I am very frustrated. I feel that I will never purchase another HP product [though I consider HP a preferable product, without supportive service the product does me no good!] I NEED a PRINTER. Your horrid customer service is forcing me to consider purchasing another printer WHICH I CANNOT AFFORD I am leery of this method of reaching HELP. PLEASE send me an email within the “promised” 3-5 days informing me that you have received my plea thank you, susan sacaloff PS since I am unable to print I have no means of saving this communication.

I hope you will honor me. I called to ask why my printer takes so long to print or not at all unless i slap the screen and Then it doesn’t always work. I got an oriental that couldn’t speak or understand English. I tried to make a print for her and it took 10 minutes for the printer to print out a copy she asked for and she didn’t seem to understand what I was telling her. I told her, I needed someone else and she wouldn’t transfer me and I told her, I am going to hang up and did.

She called me back and said, we were disconnected. I told her, I hung up on you and did it again. If HP doesn’t have anyone that speaks and understands English, I will never buy another HP product again. I had one good Hp printer at one time and two bad ones and now the third one isn’t working good.

Someone needs to pay attention to consumer calls. Hp tech support is seriously the worst run support I have ever been involved with. Based on this I refuse to ever buy another hp product again. I bought a one time support issue for 100 which they were very quick to process. I could not get through to support as it took over 2 hours of waiting and they lost the call. Not only that JUST TRY to get a refund. I have Ben transfered and transfered and transfered around and still trying to get in touch with anyone that can just refund me my 100 bucks.

Also which company doesn’t have an email to complain abut this? Seriously I think I short the stock tomorrow as this is THE WORST SERVICE ( if you can call it service ) I have ever known. As of this writing they still have my cash. I could not find an HP site to post this notice (easily), so am doing so here.

It looked to me as if they reckoned they were infallible. I will never, ever, ever! Buy another HP product. True HP product discern-ability went out in the 1970’s. I have owned 3 HP lap tops in my day, the worst was a Vista machine.

Slow, prone to overheating and basically unreliable. HP solution to Customer Support was to abdicate it to user bulletin boards and award points for solving other customer problems. I’ve owned 3 HP printers, a 6100 series combination printer/scanner/fax that worked the best. In later years I purchased a 9600 wide carriage printer (11 x 17).

This lately proved very unreliable – for some reason I needed to reinstall the drivers periodically, switch USB ports and stand on one leg while saying “la, la, la, la” with my tongue pointed out the left side of my mouth. Usually, this happened when I needed to urgently print a business document. Recently it would only print a border of a drawing, then mysteriously quit.

It have been because it was trying to “call home” via Explorer, since I disabled that through my firewall after receiving notice “someone” was calling home. HP stopped support of drivers for it for newer operating systems, so I was basically stuck with only being able to use it on XP operating systems. The worst printer I ever owned hands down was a 8500 Pro combination printer/scanner/fax. The device would insidiously go through cleaning cycles EVERY DAY!!! Until all my ink was used up. HP had a solution for this – buy more ink.

The cartridges were very expensive and I stopped short of re-purchasing more, weighing the cost of another printer. The cartridges had a microchip that prevented re-filling, and even though you could fill them, would register as empty once the chip had determined ink depletion based on usage. The printer could not be installed with my AVG firewall, no one from AVG was able to help me on which ports to open or how to go about doing it. I basically abandoned hope on using the AVG firewall. I believe the printer would call home to tell the mothership whether I was mistreating it by not buying new ink cartridges. All in all, my experiences with HP other than my old reliable HP41CV calculator were abysmal. I gave it a try, working through my problems to no avail.

My loyalty to HP is gone. I’ve found there are other products available that function without quirks and customer service is represented by people who actually speak English, not Engrish. Maybe you will have a better customer base with people who can understand your Customer Service centers. Ed Calgary, AB Canada.

WORST CUSTOMER SERVICE EVER!!! And please DO NOT call yourselves tech’s. AND GROSSELY INCOMPETENT! That must be the qualifications you must posses to work there. Cant even transfer a phone call correctly! And the “supervisors” (yet, another joke) are just as useless as the people they supervise.

I will NEVER buy another HP product again, so I will never be subjected to such abhorrent service, if you can even call it that. HP should be ashamed if thier selves for treating there customers this way. There is a reason why it’s so hard to find a complaint number. But I found it, go to the BETTER BUSINESS BUREAU’s website. And yes I will be filling a complaint. I almost want to say FRAUD! I think I am actually tramatized by the stupity of the whole situation!

I want the almost TEN HOURS (acumatively) I wasted talking to FREAKING INCOMPETENT MORONS!!! Had tried for three times over two months to get a way to talk to a support person that wasn’t a tech number. Finally got through to a real person and after all this time, we ended up having to take our printer beck to store and exchange for another. We had a piece broken when we unpacked the printer and wanted to just get the part and replace it ourselves.

The people I talked to at the support site were very nice and helped us all the could but part wasn’t available. Not a bad experience, just took a long time to get a person that understood what we needed. I received a laptop for Christmas last year.

The touch screen stopped working a few weeks ago, I thought I had until dec 25th for my warranty the day I first unpacked it but they told me it was from the purchase date dec 2nd so it was 10 days out of warranty. So I paid for extended service and then got cut off.

I called back in and was transferred 9 times and no one could help me telling me they were not the correct department and not the dept that took my credit card info and not who I needed to talk to. I will use the lap top without the touch screen.

I am vice president of an equipment co and we operate over 200 computers in the locations along with road sales. I just sent out a memo that NO HP products are allowed to be purchased by any dept for any reason. And if a road salesman buys a laptop we will not cover that cost if its a HP. I have purchased six (6) laptops from HP in the last 2010. We have had good luck and CS till now.

Windows 8 was a disaster. Now, I called CS with one question, not clearly answered, and was charged 49.99 from HP SmartFriend. On 11/17/14 I was charged $14.99: called talked to rep who assured me it was an error and would be fixed asap. 12/17/14 charged 14.99 called, was assured again.1/17/15 and again I am charged, I call and cannot reach anyone, tech difficulties. This means I will be charged again.

REALLY HP is this any way to treat a very loyal cust?? I own Paviions, by the by and love it/them. What IU want is to be cancelled out of this monthly farce I feel I was trapped into and credit my credit card for the amount charged. Thanj you for listening, this out of frustration.help? Purchased computer in March 2015 called HP 1 day later to get help setting up the device with uploading a external hard drive and uploading pictures from a digital camera. The HP customer service said he could help me with having full access to my computer and that he could resolve the issue and I agreed he then went into my computer and was clicking things all around so fast before I could even have a chance to ask him what he was doing he was just open and closing windows like crazy.

He then told me to restart the computer and it would take 15 minutes we then completed the call and he never fixed a thing I still can’t upload pictures and access my external hard drive what makes this situation very upsetting is what did he really do on my computer?????? Hack it I’m wonderingEvery time I call back they still want access to my computer and I refuse and they connect me to a totally different company (NOT HP) and then they want to charge me 150.00 for customer support. Terrible customer service I want answers 🙁.

I have HP Photosmart 6520 printer that I have barely used I just bought new toner for it since the time of purchase. I called HP customer support because the black was not working. In following the technicians directions in using paper towel and then inserting the color cartridge’s back into the computer the wheels started turning and sucked the paper towel into my printer. It is now RUINED and I have to purchase a new printer to replace my one year old printer.

I am so upset. I called to speak with a supervisor and he was not even interested in listening to me. I am reporting this to the Better Business Bureau as my printer was purchased in Dec. 2013 so it is no longer warrantied. If you allow technicians to help your customers, be sure that the steps that are being instructed to follow will not ruin the product. I will be looking for a company that can talk to me and actually help me when I invest in a product. Especially since I also purchased an HP computer recently.

Very Unhappy. It is impossible to reach someone with questions or comments. This is one of the worst sites and customer service programs I’ve encountered. What I wanted to tell them was that I will never buy one of their products again. I bought the Officejet Pro 8620, and it is extremely fussy and time-consuming. Unless you use the special hp paper, it repeatedly rejects the loaded paper, saying it’s not the right size. This makes it extremely difficult to print checks for home/business.

What should take 1 minute can end up taking 30. I absolutely hate, hate, hate, hate, hate this machine. I have a hp officejet pro 8500A premium printer that I had to spend a lot of money on in order for it to work with my Mac laptop because no software was with it.

My son used my computer and now it will no longer work with your printer. I do not have funds to set it up again AND THE SOFTWARE IS NOT AVAILABLE ONLINE ANYMORE. I also have trouble with it with my iPhone. It has NEVER worked with either through the cord nor with a USB. I have continually been frustrated and disappointed. Always in the middle of my copying items (when I am turning a page and such) it wants to check itself; always when it is in use! It sits there unused most of the time but when I want to use it, it wants to check itself!

At this point I can not use it with my computer nor cell phone so I have a worthless copy machine. I must have a copy machine with shrinkage and enlargement for my work but I MUST HAVE A PRINTER CONNECTED TO MY COMPUTER TOO AND YOURS HAS NOT KNOWN HOW WELL IN THE PAST AND CAN NOT NOW AND THERE IS NO SOFTWARE AVAILABLE ANYMORE THROUGH YOUR COMPANY TO HELP THE STUATION.

I had a fairly new hp printer. With good amount of ink left, I get a low ink warning. I reset, did an alignment, cleaned heads, wasted a lot of ink, trying to get a good copy.

I though; new printer, must be my ink cartridges. With new ink, same problem. If I was lucky, I would get one to five good copies and back to same problem. Staples told me, sounds like the heads were no good. I should have brought it back. I bought a new hp officejet pro 6830. I have not been through one set of ink cartridges and I am getting a warning; problem with heads.

I haven’t had a chance to do 25 copies and already, I can’t get one good copy. I never had this problem till I bought a printer with separate color cartridges. But, they don’t sell the printers that use one color cartridges w/black cartridge any more. Am I the only one with bad luck Or are others having problems with printers that have several color cartridges? HP Case # I am a loyal HP customer. Between my wife and I, we have 3 HP laptops 2 are work computers and 1 is our personal computer. The Personal Computer is: Model # HP DV7-4263cl Serial # CNF1115P3R Product # XZ288UA#ABA As you can see in the HP Case – My hard drive crashed, I am having the hard drive replaced by a local computer store.

They advised me to contact HP for original Recovery Media. HP Support has identified that they will no longer support this computer with HP Recovery Media. My DV7 cost roughly $900 about 5 years ago.

The computer itself is in excellent condition. I have come to enjoy the larger screen at home and have children that use it for their homework on a nightly basis. If HP does not support their own products for a reasonable amount of time, I will not be purchasing another HP computer again. HP Support recommended having the local computer store load some kind of inferior software or buy a new computer. I spent $900 with your company and that’s it. Your solution is buy another one or get some other software? I would be embarrassed to work for a company that supported customers that way.

Please respond to my email. I will be buying more computers in the very near future. I would like to stay with HP. But, I am definitely considering other PCs. Absolutely worst customer support (if you can even find a number to call, find the correct number for your product without being disconnected, your call re-routed numerous times and on hold for hours). Just trying to get tech support for a new (3rd replacement) spectre 360 convertible PC still with issues. Also, after numerous back and forth emails with my escalated service manager, I’m still waiting for return labels for return labels for the previous computer.

I’ve owned several HP products previously, went to other brands and thought I’d go with HP again. I do not know what happened to the decent quality of the computers/support I experienced in the past. Oh and my 2nd (replacement) HP tablet I got in the past year just crashed.

I wish to report to the highest administrator possible about your rep in INdia who tried to cheat me big time. His name (false, of course) is supposed to be Marc Benson, phone 1-800-434=2116 Two weeks ago on the weekend I had lost my sound on my computer. I called HP support. THis guy with a heavy Idian accent answered. I told him I had lost my sound and we did the share thing.

He then told me I needed new drivers and he would charge me $399.99. THen, when I said no, thanks, he went down to 299.99, then 199.99 and finally 99.99.

He gave me his name and phone number and asked that I call him back and said he would call me back. A few minutes later, I kept fooling around with itand found that all I had to do was reboot my computor. I did that and the sound came back on immediately.. He was definitely trying to cheat an old lady, me. An advisor like that makes me want to blame the company. Wonder how many people this guy has cheated. Last Christmas I received the HP ENVY 4502 printer.

Since my other HP printer was still working great, I put it in my closet for the time being. Well yesterday my old HP printer quit working and lo and behold I wanted to hook up my brand new printer. Box was sealed, inside was no packing for the printer, no installation CD, no bonus software for making scrapbooks, artist craft studio. Someone had returned it to Walmart with all the “goodies” missing and professionally resealed. But did find a death certificate. Please contact me I need the manuals and CDs. Thank you for all your help on this matter.

I only use HP printers and computers in my home becasuse I love your product so much. I purchased a HP 21 Cartridge & a HP 22 Cartridge by mistake for my HP Deskjet 1512 for $41.97 at Walmart on Nov. I opened the package and discovered I had mistakenly purchased the wrong Cartridge, I needed HP 61. 17, Walmart refused to let me return the cartridges because I had opened them. I then had to purchase the HP 61 for my HP Deskjet. I’ve always had HP printers and just mistakenly purchased what used to work in my old printer.

Can HP help me out? I would like reimbursed. I also would like to be able to return the cartridges so someone could use them.

They have never been used. Called customer service last night. The female and male supervisor I spoke to ALL they wanted was MONEY since my HP laptop was out of warranty. H/P just wanted to erase all. Their fast talking did not work with me.

I asked supervisor for a place in my area that I could have it look. He suggested the Geek Squad.

I called them and a very kind female said that she did not think that was the answer. She believed my laptop was repairable not to do erase all. Called Microsoft and WITHOUT charging any MONEY they are working to resolve the problem at this time. Well H/P you LOST another customer! I will NEVER purchase another H/P product.

(You are not the only fish in the ocean.) If you are planning to purchase a H/P product please be aware their customer service is substandard and money hungry!! H/P I hope you are happy with ALL your BAD comments. No Email address, no chat for the HP Laptop HP ENVY 17-n000 Notebook PC (Touch) Model #M8W98AV, and difficult to find the phone number by just looking at the Support Page (either the generic one or specific to my model number).

When you do find the phone number the wait has been as long as 1 hour! All other aspects of support are excellent, but it certainly appears like you don’t want people to contact you & get information quickly. Unfortunately that’s a major unacceptable situation, and I will write a review on Amazon reflecting this. The HP customer support, itself, is ok, but, the, company ISN’T! Because, they wont let me talk to a customer support person, unless I pay, what they call cheep, $100 for a extension on my 1 year warrantee!! I think that’s a rip-off, and no customer should have to pay for customer support, because, we already payed when we bought the device! Besides, the hp computer I bought was a windows 8.1 device, and ever since the first day I had it, I’ve had nothing but problems!

So, no more Microsoft devices, period! This service I have highly recommended until now but we have been without ink for nearly a week. We’ve had to privately pay for photocopying I have phoned several times only once has the call been answered & a promise made to get it her.

No one has answered any calls since then, even though I hang on for half an hour. I have received an email telling me we’ve run out of pages. We have tested it & each time when we’ve used these extra pages out of desperation they come out blank or only light.

Does anyone care enough to answer this email? If you bought a HP pavilion desktop like I did thru office max or office depot and something goes wrong in first year.at the first sign of trouble return it and either get it repaired by O-M or O-D or hp during hp first year.get it certified.I would not buy another HP again.from the stores aforementioned or HP direct.lousy attitudes to go along with lousy computer and non existent customer. Service from the store first off. You are better off dealing with local companies.I will be in touch with my credit card company and the better business bureau here in Colorado springs,co. On Sunday, March 20, 2016 when turning on my laptop I noticed the screen did not full load, instead the blue circle continued to rotate on the screen. After several attempts to reload the computer with no luck, I called HP Customer Support at 8:39pm. I was on the telephone for 33 minutes when I was informed by the representative the department I needed to speak with was closed.

She said she would have a representative from that department call me the following day at 6:00pm and she would also call me around the same time to ensure my problem was addressed. Neither phone call was ever received. On March 21, 2016 at 6:42pm, I phoned HP Customer Support and relayed the above information along with case number.

The representative was very apologetic and was conducted further troubleshooting until after 17 minutes when the call was disconnected. Luckily the representative called back and after 16 more minutes it was determined they would be sending a USB drive out to restore the computer. On March 23, 2016 the USB was received and unfortunately did not work. I continued to received the following error: This computer is not supported by the system recovery media.

You will not be able to continue to recover this system with these media. At 6:12pm, I called and spoke to yet another representative who gave me case number and conducted more trouble shooting. After several disconnected calls, I was leaving the house and took my laptop and cell phone in the car and would continue the troubleshooting while driving. She did state toward the end that she felt another USB would need to be sent and the call was disconnected. I never received another call back from HP.

On March 23, 2016 at 8:45pm after 13 minutes of getting threw the prompts when the operator answered the line was disconnected. I do not understand why no one has been able to fix this laptop and why I continue to get transferred and hung up on. I purchased this laptop recently and have used it maybe 5 times therefore there is no reason I should have to deal with in inoperable piece of equipment and be inconvenienced by having to deal with this. The model number on my laptop is N2Z33AV and the Serial Number is 5CG6030TR8. If this is a problem that can’t be fixed why has this laptop not been replaced? I purchased this item to use it, not to spend my evenings on the telephone with HP Customer Support. I would appreciate someone taking the time to look into this issue and would appreciate follow-up on how and when it will be resolved.

After my HP ENVY lap top was out of warranty, a couple of screws fell out of the bottom. Both in the back corners under the hinges. When i open the lap top one corner would separate over a quarter of an inch. I took it into Best Buy where I purchase it and after waiting in line for an hour due to them being short-handed day, I was told I would have to go through HP. So I called HP support and after a time was able to talk to a live person, but this person could not help me and would transfer me to someone that could.

She said that if I got cut off, they had my number to call be back. I got but off but no one did. So I started the process over and this person told me that just replacing the screws would not help and it would cost $250 dollars to repair. So after 49 minutes on the phone, an order was placed. I told my wife about this and she remembered finding a small screw some months ago and was able to find what she did with it. It held the hinge nice and tight.

So I immediately called back to cancel the order. After another 54 minutes and talking to 4 different support personnel, none of which could cancel the order, I was told a supervisor was notified to cancel the order and was given the part number for a screw kit to replace the other missing screw. However, someone else would have to help me with that and that someone would call me back for that.

No one called back except I did get a call the next day because i received and email as a “quality assurance measure” to confirm my address for the repair. I am in the US, but I think most of the personnel I spoke to may have been in India and hard for me to understand.

My printer (Under guaranty) stopped functioning. Ink cartridge not moving. After contacting HP and trying to fix the problem with a technician. I was sent a “certified refurbished” machine, over night. At this time I was impressed with such a service.

Unfortunately the printer provided faced the same problem. After an hour on the phone, following the same instructions as before, I was finally told that a “Reconditioned” printer was sent to me but it would take 12 days for delivery. It is impossible to communicate with HP by email, their messages indicate “NOT REPLY TO THIS MESSAGE”.

On the phone it is often very difficult to understand the HP tech whose accent is very strong. First impression was very positive, second one disappointing.

Your tech support for your printers is OUTSTANDING! After having a problem with my Photosmart 5510, it was determined by the techs that the printer needed to be replaced. The supervisor handled the problem swiftly and got a replacement in 2 business days. When I received the replacement I had everything working except printing from the spooler.

Dan, the tech in the ink jet printer section. Was absolutely a credit to HP. He tried everything that he could think of to correct the problem. Ultimately he discovered the spooler had been corrupted.

I told him that I would have my computer tech to work on my unit, because of the work that he put in to correct the problem, I felt that he had gone beyond the limit to try and satisfy me. This kind of service will be rewarded by my telling everyone how good I was treated. Rest assured I will be buying HP products in the future. Thank you Dan.

You did great. Quicken Qdf File Corrupted Files more. I spoke to customer service on yesterday regarding information I sent in Feb. To get a warranty on a 4630 office jet new floor model printer that I purchased through hh greg in Fayetteville, Ga.

I was instructed to send sales receipt and model serial number which I did this printer was purchased. I was told they never received my information and they would send me an email yesterday 05/06/ 2016 with all the contact information so I can resubmit the info, I never received the email my case # is. I really need this warranty as I”ve been having lots of trouble with operating my printer it did not come with instruction, please advice me to what I need to do. The worst experience I EVER had.

Wrong equipment delivered to my home and left out in the rain. In a hurry to get your credit card number – slow to remove charge even after verification that equipment had been returned.

One IDOIT even asked me if I ever made a mistake (takes no ownership of errors). I assured him that I had – but it didn’t involve his money. A lot of promise without delivery on said promises. Are all of your employees new hires or ones that just don’t care about your image? Employees that just don’t value your time – but in a hurry to get your money.

HP I am done with you – you can’t take my money and insult my intelligence. I have an HP Officejet Pro 8600. It needs a new bulb to be able to see the display. HP has the worst support access of any technology company I’ve encountered.

All options lead to dead ends. They don’t respond to phone calls or provide any real technical support. There are a few mundane support questions that repeat on every access point.

I will never buy an HP product again. It is unconscionable to provide such a low level of customer service that a printer has to go into a landfill because a company won’t provide information on replacing a light bulb. Shame on you HP.

Hp has become the worse product/service /billing /support company out there.you have now moved into 1st place.youve won the blue ribbon.but my question is how long will your company continue this way.by the way the rude,poorly trained and non English speaking employees,will either have to wake up. And start to realize that the customer pays them wkly,and all the other bills. So when the loyal customer stops returning for your poorly made product.and your sarcastic treatment.You will be looking for a job like everybody else,and not many companies will put up with your ways. Most companies value the customer.

So happy job hunting employees of a company slowly killing itself with over charges. Billing people without permission,and just poor customer care.

HP has HORRIBLE customer service, we sent it in to get repaired and they are making us pay $399 to get it repaired, in which we are not going to do. We told them to send it back, and its been over a month and we still have not received it. No one knows English at all, been on hold for hours on end.

They aren’t fixing it because “something was spilled on it” in which we figured out they are lying just so they don’t have to fix the computer. No liquids have been even close to that computer. DO NOT BUY AN HP.

I have been a Smart Friends subscriber for over 10 months, I have dealt with 100 “tech” personal. 6 were excellent.

The other 94 were incompetent. Training is needed. Always ask specifically the customer the problem. Not jump ahead and mess with the computer. Most do not listen. I have been told the most ridiculous responses to a simple problem.

“Excuse me Sir, if you buy a Mercedes Benz, do you expect them to tell you how to drive it”. “Excuse me Sir, if you had plastic surgery,do you expect me to reverse it”. I pay for customer service and get abused? When i ask for an escalation manger, I am told they will call back in 24-48 hrs. Excuse me, as a paying customer, I am not that important?

Only at their convenience. Wake up and treat the paying customer right. Many corporations are failing.

Did not treat the customer right. Amazon is blowing many away.

Great customer service. Do not ask yourself what happened to HP when your jobs are gone. You did not provide great customer service. Seriously the HP customer service is the worst I have ever experienced, even worse than their products. The brand new Envy desk top computer been sent to the company twice for the trouble shooting not to mention that after hours of technical support over the phone, their technicians can’t find any problems and we are left with no options. On top of that the so called higher level people are even more arrogant than anybody else, echoing as if you take what we give or leave it.

Absolutely no HP anymore for my entire business needs.